Ameren Missouri Storm Restoration Update

CURRENT SITUATION

• Late Sunday and earlier today, severe thunderstorms moved through the service territory and were followed by another round of storms this evening - bringing very large hail, rain, damaging winds, and isolated tornadoes.
• All parts of the Ameren Missouri service territory were affected by today's weather, with the St. Louis metropolitan area getting hit the hardest.
• Due to the severity of the damage, assessments will continue for some time even as restoration work is underway.
• Currently, more than 33,000 customers are without power as of 9 p.m. We are monitoring additional weather threats expected tomorrow in portions of our service territory.
• We appreciate our customers' patience, and we're committed to restoring power for all our customers as safely and quickly as possible.

HOW POWER IS RESTORED AFTER A STORM

• While you may not see personnel working in your neighborhood, the energy grid is heavily interconnected, and crews are working throughout the system to restore power safely and as efficiently as possible.
• When prioritizing restoration work, Ameren Missouri works to restore power to equipment that serves the greatest number of customers and to critical facilities.
• Learn more about how we restore power: Power Restoration - Ameren.com

SAFETY COMES FIRST

• Customer and crew safety is the first and foremost concern during any weather event. Stay clear of any downed power lines or poles.
• Always assume a downed wire is live. Be careful around pools of water. Stay clear of brush, shrubs and downed trees that may hide downed power lines.
• Customers should report any downed power lines to the Ameren Missouri customer line: 800.552.7583.
• If your power is out, check your circuit breakers or fuses - your service outage might be the result of a household problem. Avoid any risk of electrical shock and do not enter any flooded areas.
• Create a plan for seeking shelter in the event of severe weather and discuss the plan with all members of the household.
• Keep phones and electronics charged when storms are in the forecast.
• Follow all recommended precautions if using a personal generator. Never use a generator inside your home, garage, crawl space, other enclosed areas, or anywhere exhaust fumes can enter enclosed spaces. Never connect a generator to your home's circuits. Plug appliances directly into the generator.
• Prepare a storm kit with emergency telephone numbers, flashlights and a radio with fresh batteries, along with bottled water and non-perishable foods that don't require heating. Also include medication and special items for infants, the elderly or family members with special needs.
• Be aware of scammers and remember that your electric company will never request upfront payment or a reconnection fee in return for restoring your service.

WHAT CUSTOMERS CAN DO

• To ensure we can provide you with the latest outage update, we must have your correct phone number or email address. Please create or log in to your Ameren account online at Ameren.com to ensure your contact information is correct.
• Customers can check the status of their restoration at Ameren.com or download the free Ameren app for updates as they become available. Customers are also encouraged to sign up for alerts by texting REG to AMEREN (263736) or visiting Ameren.com/Alerts. (Msg and data rates may apply)
• When reporting an outage, please use the phone number associated with the account. Entering a number that is not associated with the account will create an error message.
• Customers can follow Ameren Missouri on Facebook and X to get the latest information on what's happening with restoration efforts.
• Be aware of scammers asking for payment to restore your utility service. If something feels off, hang up or close the door and call us. If you have questions about your account balance, please call Ameren directly. We are here to help.
• Allow electric company workers and contractors to make repairs. They follow strict safety guidelines, so please keep your distance to allow them to complete their work.