11/06/2025 | Press release | Distributed by Public on 11/06/2025 05:31
AI Updates & Tools
Diego Pizzocaro, CEO, H-FARM AI
A practical, thoughtful overview of new and updated trends and tools:
AI and Consciousness: Reality, Illusion, and Risks
Luca Pezzullo, Psychologist and President of the Order of Psychologists of Veneto
Our brains act like AI models can feel. We're wired to anthropomorphize: when a system talks smoothly, we project intentions, emotions, even "mind." That's why chatty AI can feel human and why the mirror effect is so strong. The result is artificial intimacy that can boost trust and adoption for the wrong reasons.
The fix is awareness. AI should be treated as both a thinking aid and a trigger for feelings: a human stays in the loop for judgment, AI outputs are labeled, facts are checked before trust, and handoffs to people are easy.
Voice Agents for Business
Cisco's Guy Diedrich, SVP & Global Innovation Officer, Enrico Miolo, Collaboration Leader, and Michele Dalmazzoni, Director Collaboration South EMEA, France, and Israel
We're moving toward an Internet of Agents, a discoverable, secure layer above today's cloud where AI agents read context, pull data, and choose actions to hit human-set goals.
On the customer side, this shows up as voice/digital AI front doors for contact centers: omnichannel, multimodal, multilingual, able to run scripted or autonomous flows, execute actions, contain routine requests, and hand off cleanly to humans, cutting handle times while sounding more human-like. Bottom line: don't launch "another bot." Deploy governed agents that interoperate, are permissioned and reviewed.