PACER Service Center Update re Multifactor Authentication (MFA)

The PACER Service Center (PSC) is currently experiencing long call wait times due to the enforcement of several security features that will enhance the security of PACER accounts, including updated password standards and multifactor authentication (MFA). The PSC is taking several steps to mitigate the wait times.

First, enforcement of the updated password standards has been temporarily delayed.

Second, the PSC asks all PACER users to wait to register for MFA until they are asked. Only users who receive a prompt to enroll in MFA when they log in should do so. If you do not receive an MFA enrollment prompt when you are logging into your account, no action is necessary.

Third, please do not contact the PSC with questions about MFA until you are required to enroll. This ensures support is available for those who need it.

Fourth, many common questions are answered on the helpful MFA Tips and Resources page. Please review that resource before calling the PSC.

Finally, the PACER Service Center invites you to share your feedback about the MFA options by clicking on this link to a short survey. For your convenience, these are the survey questions:

Multifactor Authentication (MFA) Survey (click link above to view survey)

When you submit this form, it will not automatically collect your details like name and email address unless you provide it yourself.
1. PACER Account Number*:
2. Do you use a shared account?*
Yes
No
3. Is the limit of five authentication applications (apps) enough for you or your account?*
Yes [Displays Q. 5]
No [Displays Q. 4 and 5]
4. If not, how many authentication apps would better meet your needs?
5. Please describe any other challenges you encountered with the MFA enrollment process.

Thank you for your patience as the PACER Service Center works to reduce call wait times and strengthen account security.