Utmost recognised for transforming customer experience with Talkdesk

Utmost has been named as Rookie of the Year at the seventh annual Talkdesk CX Innovators Awards, recognising the progress it has made in transforming its customer service experience.

The award recognises new Talkdesk customers that have achieved rapid deployment and strong customer outcomes within their first year.

Since implementing Talkdesk, Utmost has significantly reduced customer wait times, replacing legacy systems with a single phone number and utilising AI to route customers to the correct support team quickly.

Elaine McDonnell, Head of Customer and Partner Excellence, said:

"Our partnership with Talkdesk is helping us enhance how we connect with our customers. In 2026, we launched the telephony phase of the project, making it quicker and simpler for customers to reach our support teams.

"We're excited to build on this momentum in 2027 as we continue our partnership, develop additional communication channels and create a customer-focused self-service platform. This will give our customers and partners more choice in how and when they connect with us."

For further information, please contact:

Temple Bar Advisory

Alex Child-Villiers / Sam Livingstone
Tel: +44 (0)20 7183 1190 / Email: [email protected]

About Utmost

Utmost is a leading global provider of insurance-based wealth solutions with assets under administration of £123.4bn as at 30 June 2026. Utmost provides trusted, unit-linked offerings designed to help clients manage and preserve their wealth globally.