EVA: How EBX Is Scaling Intelligence Through a Virtual Assistant.

ESAB Business Excellence (EBX) is extending operational intelligence beyond internal processes with EVA, ESAB's AI-powered virtual assistant that will bring knowledge directly to employees and customers at a global scale.

Operational excellence is not limited to back-office functions. With EVA, EBX is making trusted information instantly accessible - anywhere, anytime.

Delivering Knowledge on Demand

Powered by ESAB's proprietary content, including website resources and product manuals, EVA is available 24/7 to provide instant answers, product guidance, troubleshooting support, and part identification.

Following a successful launch in the United States, EVA has expanded to Europe, with plans to reach additional regions, including Canada, Mexico, and the Asia-Pacific.

Improving Speed, Efficiency, and Experience

The business impact is already clear.

Early testing showed that users - from welders to distributors to internal teams - found EVA highly effective, citing faster problem resolution and more streamlined workflows.

By reducing the time spent searching for information, EVA lowers support friction, improves the customer experience, and enables teams to focus on higher-value work.

Scaling Expertise Through Digital Innovation

EVA reflects EBX's broader vision: applying digital innovation where it drives meaningful performance improvements.

By making trusted knowledge instantly accessible, EBX is helping ESAB scale expertise, support growth, and reinforce margin performance through smarter, faster execution.