Get your phone and broadband ready before severe weather...

Severe weather can cause power outages and disruption to mobile, phone and broadband services. When severe weather is forecast, taking a few simple steps in advance can help you stay connected.

5 things to do before severe weather arrives

1. Charge your devices

Fully charge your mobile phone, tablet, laptop and any other essential devices. Keep your mobile power bank fully charged too.

2. Check your prepay credit

If you use a prepay mobile, make sure you have enough credit to stay in touch. Remember, you can still call the emergency services on 112 or 999 even if you have no credit.

3. Keep important numbers handy

Write down important contact numbers, such as those for family, neighbours, carers or your GP, in case your phone runs out of power. You can also set up emergency contacts and Medical ID information on your mobile phone.

4. Let your provider know if you need additional support

If you have a disability or additional needs, let your service provider know so they are aware of any support you may require. Older customers with additional needs can also check whether their provider offers a dedicated contact channel or other support services.

5. Consider battery back-up

If the broadband network itself remains powered, a suitable battery back-up can temporarily power your router and modem during a power outage and help you stay connected to the internet.

Get weather ready

Visit our severe weather webpage for more practical advice on preparing your phone and broadband service before severe weather arrives.