Harte Hanks Reports Fourth Quarter and Fiscal 2025 Full-Year Results (Form 8-K)

Harte Hanks Reports Fourth Quarter and Fiscal 2025 Full-Year Results

Reports Positive FY2025 EBITDA

Chelmsford, Massachusetts - March 17, 2026 - Harte Hanks, Inc. (NASDAQ: HHS), a leading global customer experience company focused on bringing companies closer to customers for over 100 years, today announced financial results for the fourth quarter and full year ended December 31, 2025.

"In 2025, we took meaningful actions to streamline our business and strengthen our foundation. We remain focused on margin expansion and disciplined capital allocation to enhance shareholder value. These actions delivered on our stated outlook and achieved positive EBITDA in 2025. Our goal in 2026 is to deepen our customer relationships to drive profitable growth and long-term value for shareholders," said David Fisher, President.

Fourth Quarter Highlights

•Total revenues for Q4 2025 were $39.9 million, down 15.4% compared to $47.1 million in Q4 2024.

•Operating loss of $0.1 million compared to a loss of $1.6 million in the prior-year quarter.

•Net income for the fourth quarter was $2.2 million, or $0.30 per basic and diluted share, compared to net loss of $2.4 million, or $0.33 per basic and diluted share, in the prior-year quarter.

•The fourth quarter of 2025 had positive EBITDA of $1.0 million compared to negative EBITDA of $0.3 million in the same period in the prior year. Adjusted EBITDA, which excludes stock-based compensation, severance, restructuring charges and goodwill and intangibles impairments, was $1.2 million in Q4 2025 compared to $3.5 million in Q4 of 2024.

•The Company ended the year with a cash balance of $5.6 million compared to $9.9 million at December 31, 2024, with zero debt. The cash balance was impacted by $2.8 million in capital equipment investment and $2.3 million in net pension costs; otherwise the operations were cash flow positive.

Fourth Quarter Segment Highlights

•Customer Care, $13.7 million in revenue, 34% of total - Segment revenue declined $1.4 million or 9% versus the prior year quarter and EBITDA totaled $1.5 million for the quarter, down 48% year-over-year. The third and fourth quarter of 2025 included investment in a new call center, and expanding the Company's investment in its relationship with Samsung.

•Fulfillment & Logistics Services, $17.3 million in revenue, 44% of total - Segment revenue declined $3.4 million or 17% versus the prior year quarter and EBITDA totaled $1.1 million, down 15%. The decrease in fourth quarter revenues year over year was primarily the result of a logistics customer exit earlier in the year. The reduced profitability was due to the related reduction in revenue.

•Revenue Solutions, $8.9 million in revenue, 22% of total - Segment revenue decreased $2.5 million or 22% compared to the prior year quarter and EBITDA for the fourth quarter was $1.4 million, a $2.9 million increase year over year. The impairment of goodwill and intangible assets in 2024 reduced EBITDA by $3.2 million for the prior year quarter.

Consolidated Fourth Quarter 2025 Results

Fourth quarter revenues were $39.9 million, down 15.4% from $47.1 million in the fourth quarter of 2024 due to decreased revenue in all of the Company's operating segments.

Fourth quarter operating loss was $0.1 million, compared to a loss of $1.6 million in the fourth quarter of 2024.

Net income for the quarter was $2.2 million, or $0.30 per basic and diluted share, compared to net loss of $2.4 million, or $0.33 per basic and diluted share, in the fourth quarter last year.

Consolidated Full Year 2025 Results

Full year revenues in 2025 were $159.6 million, down 13.9% from $185.2 million in 2024. Operating income in 2025 was $0.4 million, compared to operating income of $2.1 million in 2024 or a year over year decrease of 81.6%. Net loss for 2025 was $0.8 million, or $0.11 per basic and diluted share, compared to net loss of $30.3 million, or $4.15 per basic and diluted share in 2024. The 2024 net loss was primarily attributable to the $37.5 million in pension plan termination charges.

Balance Sheet and Liquidity

Harte Hanks ended the year with $5.6 million in cash and cash equivalents and $24.0 million of capacity on its credit line. The Company had no outstanding debt as of December 31, 2025 and believes it is well-positioned to execute on its long-term growth strategies in 2026 and beyond.

About Harte Hanks

Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract and engage their customers.

With a legacy spanning over a century, Harte Hanks delivers integrated solutions across Customer Care, Fulfillment & Logistics, and Revenue Solutions leveraging deep vertical expertise, a global footprint, and proprietary platforms to create enduring value for leading brands. Clients include GlaxoSmithKline, Unilever, Samsung, Pfizer, HBO Max, Volvo, Ford, FedEx, Abbott and IBM among others. Headquartered in Chelmsford, Massachusetts, Harte Hanks has approximately 2,100 employees in offices across the Americas, Europe, and Asia Pacific.

For more information, visit hartehanks.com

As used herein, "Harte Hanks" or "the Company" refers to Harte Hanks, Inc. and/or its applicable operating subsidiaries, as the context may require. Harte Hanks' logo and name are trademarks of Harte Hanks, Inc.