NV Energy Proposes to Issue Full Refund to Misclassified Customers

NV Energy Proposes to Issue Full Refund to Misclassified Customers

Jan 20, 2026 12:30 PM

In a filing made to the Public Utilities Commission of Nevada (PUCN) today, NV Energy proposes to issue more than $63 million in refunds, which includes interest, to customers who may have been impacted by an error where some customers living in multifamily residences were misclassified as single-family residences. The filing proposes refunds to active customers dating back to 2002.

"The path forward we proposed to resolve this issue is the right thing to do and is a great resolution for our customers. We are grateful for the hard work of the Regulatory Operations Staff (Staff) of the Public Utilities Commission of Nevada (PUCN) for their help in developing a resolution that makes current customers whole again," said NV Energy President and CEO Brandon Barkhuff. "My top priority when I assumed the role as CEO was to resolve this and put forth processes and procedures to ensure billing accuracy and rebuild transparency and trust with our customers."

The total refund amount of more than $63 million goes well beyond shorter refund periods as laid out by provisions, rules and laws, which in some cases, only called for six months' worth of refunds.

The misclassification did not result in a financial windfall for NV Energy. This unfortunate error impacted individual customers who ended up paying more while other customers paid less, but the rate-setting and revenue design processes in place with the PUCN ensured that NV Energy was not unjustly enriched and the overall revenue requirements for NV Energy remained balanced.

The PUCN Staff spent a significant amount of time over the last several months, working collaboratively with NV Energy teams, to ensure that the company has corrected, and will continue to correct misclassification errors. Today's announcement is a result of this close work and collaboration. In addition, NV Energy has proactively put forth new processes and procedures, and hired CBIZ, a third-party, independent professional services firm, to review and validate the company's work.

Additional details related to the refunds will be available on nvenergy.com in the coming days. Impacted customers can also reach out to NV Energy directly with any questions or concerns related to their account.

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About NV Energy

NV Energy provides a wide range of energy services to more than 1.5 million customers throughout Nevada and a typical annual tourist population of 54 million. NV Energy, Inc. is a holding company whose principal subsidiaries, Nevada Power Company and Sierra Pacific Power Company, do business as NV Energy. NV Energy is headquartered in Las Vegas, Nevada. Information about NV Energy is available on the company's website, LinkedIn, Instagram, Facebook, X, and YouTube pages, which can be accessed via nvenergy.com.

Contact: Meghin Delaney, [email protected]