Public Information Meeting for the New Haven Line Customer Service Initiatives Upgrades Project

The Connecticut Department of Transportation (CTDOT) will conduct a virtual public information meeting concerning customer service upgrades at 28 Metro-North Railroad stations along the on the New Haven, New Canaan Branch, and Danbury Branch Lines on Tuesday, March 24, 2026, at 6:00 p.m.

The public information meeting is being held to provide the public and local community the opportunity to offer comments or ask questions regarding the proposed project. The meeting will take place on Zoom, and registration is required. A question and answer (Q&A) session will immediately follow the presentation, which will be recorded. For instructions on accessing the meeting and ways to provide comments and ask questions, please visit portal.ct.gov/NHL0300-0199.

"The installation of updated audio equipment, informational displays, and signage will improve rail users' experiences by increasing accessibility and customer service," said Connecticut Department of Transportation Project Manager Nazana Weeks. "We encourage the public to attend this meeting to share their feedback with the CTDOT project team to incorporate into the design."

Right-of-way impacts are not anticipated.

Installation is expected to start spring 2027, depending on funding. The estimated implementation cost for this project is approximately $43 million. This project is anticipated to be undertaken with 100% state funds.

Individuals with limited internet access can listen to the meeting by calling (877) 853-5257 and enter Meeting ID 812 7559 9239. Individuals with hearing and/or speech disabilities may dial 711 for Telecommunications Relay Services (TRS). Individuals with limited internet access may also request that project information be mailed to them within one week by contacting Nazana Weeks at [email protected] or (860) 594-3257.

Language assistance may be requested by contacting the CTDOT Language Assistance Call Line (860) 594-2109. Requests should be made at least five business days prior to the meeting. Language assistance is provided at no cost to the public and efforts will be made to respond to timely requests for assistance.

Non-English language closed captioning will be available on Zoom. The recording will also be posted following the meeting in CTDOT's public meeting playlist at portal.ct.gov/ctdotVPIMarchive.

Members of the public can submit comments and questions during the two-week public comment period following the meeting. Please submit comments and questions by Tuesday, April 7, 2026, to (860) 594-2020, or Nazana Weeks at [email protected] or (860) 594-3257. Please reference Project No. 0300-0199 in the email or voicemail.