January 27 Winter Weather Update

Nashville Winter Weather Response Update Videos

The Nashville Office of Emergency Management (OEM), in partnership with the Nashville Fire Department (NFD), Metro Nashville Police Department (MNPD) and the Department of Emergency Communications (DEC), provided close to 200 safe transports to area Warming Locations in Metro Nashville Davidson County.

This coordinated effort helps ensure individuals who may be at risk due to cold weather conditions can have reliable transportation. The service is available to residents who want transportation to one of the open warming locations within Davidson County.

To request transportation call: 615-401-1712 and please be prepared to provide this information:

• Your name
• Your current location
• The number of people needing transportation
• Are there special needs or mobility concerns?
• Do you have pets? (pets are allowed for transportation)

Warming Location clients for Monday overnight:

• Southeast Community Center: 63
• Madison Community Center: 71
• Fairgrounds Location: 305

Warming locations are at all Nashville Fire Stations and Metro Nashville Police Precincts, except for the Central Precinct and East Precinct, for residents affected by the current cold weather.

• All Nashville Fire Stations are available as safe warming spots. The Nashville Fire Department operates 39 Fire Stations across Davidson County.
• The Nashville Fire Training Academy, located at 2601 Buena Vista Pike, Nashville, TN 37218 is also available.
• Metro Police Precincts are available to the public for warming. These include North, West, Hermitage, Madison, South, Midtown Hills, and Southeast precincts. Please note the Central Precinct and East Precinct are NOT available as a warming shelter.

These locations will be open 24/7 until further notice.

The Metro Nashville Parks Department is also opening Community Centers for people wanting to get out of the cold.

• Southeast Regional Community Center: 5260 Hickory Hollow Parkway, Suite 202, Antioch, TN 37013
• Madison Community Center: 550 N Dupont Avenue, Madison, TN 37115
• Nashville Fairgrounds: 401 Wingrove Street, Nashville, TN 37203

Pets are allowed to be brought to the locations. You are requested to bring a crate for your pet.

Transportation requests will be handled as resources allow, with priority given to those most vulnerable to extreme cold.

Nashville OEM encourages community members to check on neighbors, family members, and others who may need assistance during cold weather events.

Nashville Office of Homeless Services

January 26, 2026 OHS Night Emergency Overflow

• 422 people for overnight sheltering
• 422 Hot meals, warm cots
• 12 Pets
• Bus passes distributed
• Onsite medical and behavioral health triage

January 27, 2026 Midday report: Utilizing a shelter in place model

• 217 people served during the day
• 217 Hot lunches served
• 7 Pets
• Onsite medical triage
• Transportation to the primary shelters
• Meals provided by Mercy Chief and World Central Kitchen

Ongoing Operational Events

• Additional security was secured for expanded capacity and demand of running two shelters.
• OEM secured overflow/ additional space to hold 120 individuals.
• MNPD provided rides for staff.
• OHS covered lodging for staff.
• Encouraging people to go to the primary shelters listed below as the first shelter option.
• Daily calls with Room in The Inn and the Nashville Rescue Mission to triage and monitor daily capacity needs.
• Provided transportation to the primary shelter, Nashville Rescue Mission
• Seeking additional kennels to accommodate pets.

Metro Overflow Shelter will operate on extended hours:

• Tuesday, January 27: The shelter will operate on extended hours, remaining open for 24 hours.
• Wednesday, January 28: The shelter will operate on extended hours, remaining open for 24 hours.

OHS along with other Metro Departments are preparing for a week of low temperatures.

We are closely monitoring the weather and final decisions are made by noon the prior day with a text alert at 9:00 a.m. on the opening day.

We will continue to closely monitor the temperatures over the next 7 days.

Metro Social Services

Weather related concerns for seniors and disabled are being received at 615-862-6432.

Update on emergency services provided to clients and non-clients during the winter storm

Metro Social Services anticipated the storm's outcome and impact and engaged in a proactive response by delivering nearly 1,300 hot and cold meals, Emergency/Snow Meals (non-perishable food that doesn't require electricity to prepare) and food boxes ahead of the storm. Despite this proactive move, client needs persist, particularly for seniors and disabled, as the weather impact lingers.

MSS has been actively monitoring the weather and client needs. Our office has received calls for help - food, transportation to warming shelters, assistance with oxygen due to power outages, calls from loved ones who live out of state and their elderly loved one is trapped at home without power, etc. Below are the following measures we have taken as of Tuesday 2 p.m., in response to the current weather event.

Monitoring our Office Phone Lines and Email: (44 calls and emails received)

Despite being closed due to inclement weather, that has not stopped those in need from calling our office, requesting help for themselves and their elderly and disabled loved ones. We've designated staff to monitor the phone lines. They are fielding and logging varying needs requests. As these requests are being logged, personnel is engaged in contacting the appropriate agencies and personnel to assist the resident. This resulted in: 13 welfare calls made at the request of those outside of the city and Tennessee or those in town who were concerned for their elderly or disabled loved one.

Welfare Calls: (295 conducted)

Our Social Worker Associates and Home Ambassadors resumed conducting daily welfare calls to their assigned clients, checking on them to determine - if they still have enough food, is their power on, would they like to get to a warming shelter, do they have an urgent or emergent medical need, etc. These welfare calls have resulted in the following actions as of Tuesday 2 p.m.:

• We provided transportation for six (6) elderly clients to the city's warming shelters
• We contacted first responders to conduct welfare checks at the homes of four (4) elderly clients trapped in their homes without electricity. One had a tree that fall on their home. Upon contact, all were deemed "safe". These welfare visits resulted in:
  • one (1) person taken to a friend's home, one (1) taken to a warming shelter, two (2) stayed at home

MSS Leadership Coordination Meetings

Our leadership team continues to meet daily (multiple times in the day) and communicate as we assess this very fluid situation. In doing so, we are keeping our coordination and response to residents' needs tight and active. Additionally, our leadership, particularly Executive Director Renée Pratt, remains in communication with city leadership, primarily the Office of Emergency Management, as we respond to the critical needs of Nashville's most vulnerable.

Context

We service the city's most vulnerable - seniors, disabled, those with housing barriers, those living in poverty, domestic violence victims, etc. They are already facing challenges. Weather systems like this further compound their needs.

Seniors and disabled are at particular disadvantage during events like this because they do not or cannot drive, they often "don't want to be a burden" and avoid asking for and receiving help, they live alone and/or their only loved ones live in another state, are technologically challenged and have troubled protecting themselves during the storm, and are afraid to leave their homes.

Our trusting relationship with senior and disabled clients is paramount, especially during times like this when their care is in our hands.

Statement

"Our proactive response is literally lifesaving for our residents, especially our seniors and disabled. Many are alone, scared, and have no one but us to care for them. Some, we've found sitting in their cold homes with no electricity. They were relieved to hear our voice and know they were not forgotten. It's humbling to us and a deep honor to know that when their life is on the line, they trust us and so do their loved ones who call on us to help," said Renée Pratt, MSS executive director.

Metropolitan Social Services provides a range of services to help Davidson County residents who are in need. These services promote positive change for individuals and families in times of crisis and economic hardship. We provide: information and referral, counseling, family support, life management skills, mental health support, nutrition, burial services, strategic planning and research.

Food Distribution Information

Winter weather has created ongoing challenges for families across the region. Voluntary Organizations Active in Disaster (VOAD) and Emergency Management partners are coordinating closely with community organizations, including Second Harvest Food Bank of Middle Tennessee to have access to food.

Neighbors looking for food assistance can find nearby food pantries and distribution sites by visiting Second Harvest.

Weather conditions may impact hours of operations. Neighbors are strongly encouraged to call the pantry or distribution site ahead of time to confirm hours before traveling.

Metro Nashville Government Operations

Many of Metro Nashville's non-essential offices are closed on Tuesday, including Metro Nashville Public Schools, Courts and other offices.

If you have in-person business with a Metro Agency, contact the office first to determine if they are open or if they are working remotely.

Davidson County Clerk's Office

The Davidson County Clerk's Main Office will be open Wednesday, January 28 from 10:00 a.m. to 3:00 p.m.

All branch offices will be closed.

Metro Nashville Public Schools (MNPS)

Metro Nashville Public Schools will remain closed on Wednesday and Thursday of this week due to the weather.

Update from NES

NES teams worked overnight to make repairs and restore power to customers after freezing rain and ice impacted the NES service territory and have restored power to 107,000 customers. NES and contracted lineworkers will continue operations in rotations, and they will remain on extended 14-16 hour shifts to ensure we can continue responding quickly.

Right now

• there are about 128,000 customers currently without power
• at least 216 broken poles have been reported across our service area

NES deployed 700 lineworkers across the service area this morning and will add more throughout the day. Additionally, 207 vegetation management teams as well as supplemental contract teams have been deployed to complement our restoration efforts and ensure lineworkers can continue reaching their sites efficiently.

There are currently many areas with outages of 1,000 customers or more, including:

• Brick Church/North Nashville
• Bellevue/West Nashville
• Hendersonville
• Elysian Fields
• Madison
• Rosebank/East Nashville
• Goodlettsville
• Forest Hills
• Brentwood

NES restores power by tackling areas affecting the largest number of customers first. We understand being without power is difficult, especially when conditions outside are extreme. Regardless of where a customer lives, every customer is important, and our lineworkers are working hard to restore power to every last customer. No one will be forgotten or left behind; however, utility prioritization practices are to restore the greatest number of customers first.

NES asks that customers ensure their homes are ready to receive power. If weatherheads, power masts, or meter bases are damaged, our lineworkers cannot safely reconnect power. NES maintains and repairs the lines leading to a customer's home, but homeowners are responsible for the equipment on the house. If home equipment repairs need to be made, we strongly suggest contacting a licensed electrician for those repairs.

Along with city officials, NES also continues to ask for the community's help. If your power is out, do not call 911. We need to keep those lines open for emergencies. But if you see a downed power line, that is an emergency, so that is when it is appropriate to call 911. We ask that everyone stay away from downed power lines, and to always assume they are live and dangerous.

How to Stay Updated

• If you are without power, please report it by texting OUT to 637797 (NESPWR) from the phone number linked to your account, or by calling 615-234-0000.
• NES will share restoration information on X (formerly Twitter) and Facebook throughout the event.

Nashville Department of Transportation and Multimodal Infrastructure (NDOT)

NDOT crews are currently out treating secondary and post-secondary routes. Many secondary and post-secondary routes are currently impacted by trees and limbs down in the right-of-way due to ice.

NDOT crews are working to clear trees that don't contain powerlines from the right-of-way. Tree debris containing powerlines must have lines removed by NES before they can be cleared.

Secondary routes that NDOT crews are able to access are in fair shape. Crews continue working 12-hour shifts 24/7 in response to this event.

Please use extreme caution when driving. Do not touch or drive over power lines in the roadway.

NDOT uses a comprehensive list of primary, secondary, and post-secondary snow removal routes to maximize efficiency and cover as much of the county as possible. Like last year, post-secondary routes will replace call-in requests, but reports can still be made to hubNashville and will be used for data gathering and evaluation to inform future winter weather response.

NDOT Offices are closed on Tuesday, January 27.

WeGo Public Transit

WeGo adding four routes back into service on Tuesday

Regular weekday service to resume on Wednesday

WeGo Public Transit is adding service on four routes and continuing to operate Saturday service on major corridors and with snow route detours through the scheduled end of service on Tuesday, January 27. WeGo Star service and regional bus service are not running.

Bus routes operating on Tuesday include:

• 3 West End
• 4S Shelby
• 6 Lebanon Pike
• 7 Hillsboro
• 8 8th Avenue South
• 18 Airport
• 22 Bordeaux
• 23 Dickerson Pike
• 29 Jefferson
• 34 Opry Mills
• 50 Charlotte Pike
• 52 Nolensville Pike
• 55 Murfreesboro Pike
• 56 Gallatin Pike

WeGo Public Transit will resume regular weekday operations at the start of morning service on Wednesday, January 28, and will no longer be operating on snow routes. The WeGo Star and Star shuttles (routes 64 Star Downtown Shuttle and 93 Star West End Shuttle) will operate their normal weekday schedules. All other regional bus service will not run on Wednesday.

WeGo Access and Access on Demand will also resume regular service on Wednesday. Paratransit customers are advised to prepare for possible delays as drivers will be proceeding with caution through neighborhoods. If conditions are unsafe, affected customers will be notified. If customers have trouble reaching Access via phone, they are advised to email [email protected].

The Journey Pass registration event scheduled for Wednesday at East Park Community Center has been cancelled.

As road conditions change, WeGo may make further adjustments to its operating schedule. Riders are advised to check the WeGo weather alerts web page. Safety is our number one priority, so please be aware that there may be additional delays as bus operators are proceeding cautiously. Allow for additional travel time so we can help get you where you need to go safely.

Customers can check mobile real-time information on the Transit App, which can be downloaded in your app store. Follow WeGo Public Transit on social media (@WeGoTransit) and visit WeGoTransit.com for continuous updates.

Metro Codes Department

Offices are closed and all inspections will be rescheduled. Staff are monitoring phones and email remotely until further notice.

Nashville Waste Services

Nashville Department of Waste Services (NWS) has suspended residential curbside collection for Wednesday, January 28, as neighborhood routes are still obstructed by snow, ice, and debris from fallen trees. In addition to ensuring the safety of our teams, services are paused to ensure emergency crews can continue their cleanup efforts safely and efficiently.

NWS has resumed regular downtown collections and is waiving all convenience center fees for residents through the end of the week.

Convenience Centers

To provide some relief for residents, all Metro Nashville Convenience Centers will be free of charge for the remainder of the week. Residents are encouraged to bring household trash, recycling, and all other regularly accepted items to any of the four centers at no cost.

For a comprehensive list of accepted materials and drop-off guidelines, residents can visit Nashville.gov/ConvenienceCenters.

Centers will operate on modified operating hours for the remainder of the week to ensure the safety of our residents, staff, and facilities:

• Hours: 8:00 a.m. - 3:30 p.m. (Through Saturday)
• Locations:
  • East Convenience Center: 943 Richard G. Adams Drive
  • Anderson Lane Convenient Center: 939A Anderson Lane, Madison
  • Omohundro Convenience Center: 1019 Omohundro Place, Nashville
  • Ezell Pike Convenience Center: 3254 Ezell Pike, Nashville

Stay Informed

For updates regarding NWS collection service and operations, follow us on Facebook and Instagram.