American Family Insurance mobilizes claims support for Illinois customers impacted by severe storms

American Family Insurance mobilizes claims support for Illinois customers impacted by severe storms

American Family Insurance is assisting customers in Illinois following severe storms that moved through the state the evening of March 10, bringing tornadoes, hail, strong winds and heavy rain.

Several intense storms moved across northern Illinois, causing significant damage in and around Kankakee. The storms damaged roofs and windows, impacted vehicles, and left debris scattered as cleanup efforts continue. The storms also produced very large hail, with reports of hail up to 6 inches in diameter, according to the National Weather Service. The National Weather Service also reported at least one EF-3 tornado in Kankakee County, with estimated winds up to 150 mph, resulting in extensive damage and injuries.

To support customers impacted by storm damage, American Family field catastrophe adjusters are supporting local claims employees to contact customers, expedite claims handling and help organize inspections.

Mobile claims site
To help affected customers, American Family will have a mobile claims site truck with professionals available to help customers however possible beginning Thursday afternoon, March 12, at:

Menards
1260 Christine Dr
Bradley, IL, 60915

The site will be open daily from 7 a.m. to 7 p.m.

This location will also be utilized for an auto drive-in, where customers can have their damaged vehicles inspected and receive payments for damages. Drive-in inspections are by appointment only and cannot accommodate walk-in customers.

Report claims as soon as possible
Customers who experienced storm damage are encouraged to contact their American Family agent as soon as possible to start a claim. Claims can also be reported digitally 24/7 in several ways:

• Digitally report the claim via the MyAmFam app or in their MyAccount on amfam.comCustomers can file property or auto claims in the app from anywhere at any time. The claims will be routed directly to the appropriate area for efficient claim handling. Customers will also be able to track their claim's status in the app and see who is handling their claim, details of the claim and other important information.
• Text the word STORM to 26326 (AMFAM) Customers can text the word STORM to 26326 (AMFAM) to be sent a link to file their claim quickly and easily from their smartphones. Message and data rates may apply.
• Call the Claims Customer Care Center They can also call the Claims Customer Care Center at 1-800-MYAMFAM (1-800-692-6326). Trained representatives are available 24 hours a day, seven days a week to help customers.

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About American Family Insurance
American Family Insurance, a mutual holding company based in Madison, Wis., has been serving customers since 1927. We inspire, protect and restore dreams through our insurance products, exceptional service from our agency owners and employees, community investments and creative partnerships. American Family Insurance is the nation's 12th-largest property/casualty insurance company, ranking No. 202 on the Fortune 500 list. American Family has a current 'a+' credit rating through AM Best, and has distinction as a "Standing the Test of Time" company, which is represented by having an AM Best financial strength rating of 'A' or better for at least 75 years. The company offers American Family-brand products through a network of exclusive agency owners as well as nationwide through key strategic partnerships. American Family Insurance also includes Homesiteand Main Street America Insurance. The company has approximately 10,500 employees nationwide.