Responsible AI in Healthcare: Balancing Innovation and Humanity

Todd cautions leaders against chasing trends without strategy.

"AI has never been the be-all and end-all," he says. "It's not going to fix healthcare; it's not going to heal the world. But what it will do is improve a lot of specific things-and we're already seeing it improve provider documentation and customer conversations."

The leaders who succeed, he says, are those who view AI as part of a larger technology ecosystem-not as a silver bullet.

The Future of Healthcare Disruptors

Tech giants like Amazon and Apple are already reshaping healthcare, and Todd expects more disruption ahead.

"Apple is not a healthcare company. But Apple has now published huge medical studies with their Apple Watch and broken into the space of doing one- and two-lead EKGs right on your wrist," he points out. "That is the extension of a technology company entering into what we traditionally thought of as healthcare."

This shift reinforces why healthcare leaders need to stay engaged with AI-not just as a tool, but as a competitive necessity.

Advice for the Next Generation of Healthcare Professionals

At the close of the conversation, Todd shared advice for those just starting their careers in healthcare.

"Try to understand one or two degrees past where you are, and really know how they connect to what you're doing," he says. "If you're working in patient access, try to understand a bit more about patient financial services. If you're a nurse, try to understand one or two degrees into the financial ecosystem. That's going to make you so much more knowledgeable of not only how to do your role, but also how to care for the people coming through our healthcare systems."

Responsible AI Is Human-Centered AI

Todd's perspective reframes the AI conversation: it's not about replacing humans, but about restoring humanity in healthcare. By taking on repetitive tasks, AI allows clinicians and staff to focus on what truly matters-caring for people.

As Todd put it, the future of healthcare isn't about machines overtaking human roles. It's about creating a system where technology and humanity work hand in hand to deliver better, more compassionate care.

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