SCC named a Leader and a Rising Star in ISG’s 2026 Future of Work study

ISG has recognised SCC for both running the digital workplace and shaping its future.

SCC has been recognised as a Leader for Digital Workplace Operations and Support Services in the UK midmarket and a Rising Star for Workplace Strategy and Enablement Services.

See ISG's full view of the UK future of work services market, the criteria behind each rating, and where SCC leads.

Digital Workplace Operations and Support Services - Midmarket, UK 2026

Read the Digital Workplace Operations and Support Services report

"SCC is a leading provider of workplace operations and support services for clients in the UK. It drives business outcomes for clients by elevating EX and delivering benefits across the entire workplace lifecycle."

What it means for you: a proven partner to run your service desk, devices and collaboration estate, with the experience improvements written into the contract.

Workplace Strategy and Enablement Services, UK 2026

Read the Workplace Strategy and Enablement Services report

"SCC is a leading provider of workplace operations and support services for clients in the UK. It drives business outcomes for clients by elevating EX and delivering benefits across the entire workplace lifecycle."

SCC's strategy includes DEX maturity assessments, persona-based experience design, XLAs, OCM, AI service desk and GenAI/AI-based delivery… around people, processes and technologies rather than just a device-only delivery.

What it means for you: help planning the change, not just delivering it. SCC were recognised as the only Rising Star among the 33 providers in this quadrant.

Why it matters now

UK organisations are moving from modernising the workplace to transforming it with AI. Managing devices and service desks is now the minimum. Buyers also need partners who can redesign workflows, govern AI responsibly, drive adoption and prove the value.

What ISG recognised

• Better experiences you can measure. Nexthink telemetry, persona mapping, sentiment data, XLAs and an experience management office deliver the employee experience benefits SCC commits to in the contract.
• Fewer tickets, faster fixes. SCC is investing in agentic AI service desk capabilities to deflect more tickets, speed up resolution and improve the user experience.
• Strategy and delivery from one partner. DEX maturity assessments, persona-based design and organisational change management link workplace investment to business outcomes.
• Built for the UK public sector. A UK-headquartered provider with local credibility for public sector and enterprise clients.

Reach out to discuss how experience-led operations and AI-ready strategy can deliver measurable results for your organisation.