FedEx Launches WhatsApp Chatbot in Indonesia to Deliver Faster, Digital Customer Support

Jakarta, Indonesia, 14 April 2026 - Federal Express Corporation (FedEx), one of the world's largest express transportation companies, has launched a dedicated WhatsApp chatbot for customers in Indonesia, reinforcing the company's digital-first approach to logistics, and its commitment to delivering faster, more seamless customer experiences

Available via FedEx ID, this chatbot enables customers to access near real-time support directly through one of Indonesia's most widely used messaging platforms, eliminating the need to navigate multiple platforms or place phone calls. Offered in both English and Bahasa Indonesia, the service reflects the company's focus on meeting customers where they are - with intuitive, mobile-first solutions designed for speed and convenience.

Through the chatbot, customers can quickly and easily:

• Schedule Pickups: Arrange for courier collections directly within the chat
• Track shipments: Get near real-time updates on the status of packages
• Manage delivery preferences: Adjust delivery preferences and options to suit changing schedules
• Report shipment Issues: Flag problems for prompt resolution
• Access billing information: View billing details and get payment support
• Get answers to general enquiries: Receive assistance on common questions
• Connect with a live agent: Reach a customer service representative when needed

Together, these features provide a streamlined, always-on experience that empowers customers to manage shipments and resolve issues anytime, anywhere - supporting greater visibility, control and confidence across their supply chains.

"Indonesia is a mobile-first market, and WhatsApp plays a central role in how people communicate. With this chatbot, we're making FedEx even more accessible through a platform customers already trust," said Garrick Thompson, Managing Director of FedEx Indonesia. "Whether you're a small business owner or an individual shipper, getting assistance is as easy as sending a message. This reflects our commitment to leveraging technology to deliver smarter, more responsive service experiences for customers across Indonesia."

This WhatsApp chatbot launch complements FedEx Indonesia's continued investments in strengthening its service and logistics capabilities. In February 2026, FedEx secured Halal Logistics Certification, reinforcing its ability to provide differentiated, reliable, compliant, and secure logistics solutions nationwide. This followed enhancements to its Dangerous Goods shipping services in November 2025, expanding safe and efficient handling of sensitive shipments across Greater Jakarta and Batam.

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About Federal Express Corporation
Federal Express Corporation is one of the world's largest express transportation companies, providing fast and reliable delivery to more than 220 countries and territories. Federal Express Corporation uses a global air-and-ground network to speed the delivery of time-sensitive shipments by a definite time and date.