FedEx Introduces Surround® Monitoring and Intervention Suite in China to Enhance Supply Chain Visibility

Shanghai, China, April 7, 2026 - Federal Express Corporation, one of the world's largest express transportation companies, announced the launch of its innovative FedEx Surround Monitoring & Intervention (MI) Suite in China, an intelligent solution designed to elevate logistics and supply chain management for Chinese customers by enhancing control and visibility of their cross-border shipments.

The FedEx Surround® MI Suite integrates seamlessly with the company's existing transportation network, enhancing its robust suite of shipping and tracking solutions. With three tiers of subscription - Select, Preferred, and Premium - customers in China can now enjoy a more efficient and reliable shipping experience. Available for parcels and freight shipments within the FedEx network, this solution supports a wide range of industries including healthcare, aerospace, high-tech, providing critical updates and interventions that ensure the integrity and timely delivery of sensitive shipments.

With the FedEx Surround® MI Suite, FedEx provides three key benefits to Chinese customers:

1. Advanced Technology - Surround® dashboard provides near real-time global visibility and predictive analytics using AI and SenseAware technique.
2. Enhanced Operations - The enhanced operational process enables prioritized boarding and network handling, supports cold chain logistics, and facilitates in- and out-of-network intervention.
3. 24x7 Expert Support - Customer service experts and dedicated teams at hubs, ramps, and stations ensure proactive monitoring and intervention, including customized reporting for customers.

"The launch of FedEx Surround® MI Suite reflects our ongoing commitment to building a smarter, more resilient supply chain," said Poh-Yian Koh, President of FedEx China. "As customers increasingly require greater visibility and transparency over their shipments, this solution harnesses AI, machine learning, and near real-time data analytics to deliver enhanced visibility, predictive insights, and proactive control. Integrated with other cutting-edge FedEx digital offerings, it transforms traditional tracking into intelligent supply chain management, driving efficiency, mitigating risk, and empowering businesses to navigate global markets with confidence."

The FedEx Surround® MI Suite in China utilizes advanced network sensor technology including SenseAware ID with near real-time data analytics to provide continuous monitoring and proactive interventions for cross-border shipments. FedEx has long been a pioneer in sensor-based logistics, providing advanced tracking of urgent and high value shipments. SenseAware ID uses a lightweight, compact sensor that transmits precise package location data every two seconds via Bluetooth Low Energy (BLE) to WiFi access points or established gateway devices throughout the FedEx network. Packages equipped with the SenseAware ID sensor are tracked hundreds of times versus dozens of times with traditional package scanning protocols, which provides an unprecedented amount of real-time data about the location of the shipment.

FedEx has a strong commitment to innovation demonstrated by the strategic use of AI and machine learning technologies within the FedEx Surround® system. These technologies predict potential disruptions in the shipping process, allowing FedEx and its customers to swiftly make informed decisions. FedEx Surround® MI Suite is set to transform the way businesses manage logistics, offering enhanced visibility and control over their supply chains.

For more information on FedEx Surround® MI Suite, and other innovations, please visit fedex.com.