North End Teleservices Drives Job Creation & Economic Growth in Omaha

April 23, 2026

Portfolio company North End Teleservices (NET) was founded with a clear goal: to create stable jobs in an underinvested area of Omaha, Nebraska. Since opening in 2015, the company has grown to support hundreds of jobs while contributing to long-term economic growth.

This expansion was supported in part by a $7.1 million investment through both federal and state New Markets Tax Credit (NMTC) programs, which enabled the company to scale operations and strengthen its capital structure.

NET's impact extends beyond job creation. In the surrounding census tract, the poverty rate has declined significantly. At the same time, the company has contributed more than $302 million to Nebraska's economy, demonstrating how access to capital, paired with intentional business growth, can generate measurable outcomes for communities.

The company's model focuses on accessible employment pathways. Entry-level roles are available to individuals with a high school diploma or GED, creating opportunities for those who may face barriers to employment. Employees have access to career advancement through training, tuition reimbursement, and apprenticeship programs.

To support long-term success, NET provides transportation services, job training, and additional workforce support. These resources help employees build skills and advance into higher-paying roles.

This example reflects how targeted investment can support business growth and workforce development in underserved areas. While NET operates in a different sector, the underlying model-job creation, scalability, and community impact-applies to many businesses.

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