Kelly’s Office Helps Arizonans Recover Millions in Benefits and Refunds

In 2026 so far, Kelly's office has helped over 3,000 constituents and returned nearly $4 million in federal benefits to Arizonans

During the first half of 2026, the office of Arizona Senator Mark Kelly continued helping constituents navigate challenges with federal agencies and access the benefits and services they have earned. From assisting veterans with their benefits and Social Security issues to expediting passport renewals and resolving tax refund delays, Kelly's office acted on behalf of more than 3,000 Arizonans, returning nearly $4 million in owed payments and benefits.

In addition to casework, Kelly's office continues to connect Arizonans with federal resources through outreach events, mobile office hours, and partnerships with local organizations across the state, ensuring constituents have direct access to assistance closer to home.

See below for examples of Arizonans helped by Senator Kelly and his office this year:

Tax Refunds

Arthur and Sharon from Tucson contacted Senator Kelly's office after the IRS had not processed their amended tax return more than six months after it was filed. Following an inquiry from Kelly's office, the IRS processed the return and issued a refund, including interest, totaling $11,317.57.

James and Shyrlene from Chandler reached out after their 2025 federal tax refund was delayed because the IRS was unable to verify their income tax withholding. After Kelly's office submitted an inquiry, the IRS resolved the issue, released their refund with interest, and provided guidance to help prevent similar delays in the future. They received $34,154.98.

Veterans Affairs

Edward contacted Senator Kelly's office after missing retirement payments. Following an inquiry from the office, the Department of Veterans Affairs resolved the issue and issued the back pay he was owed.

Lenore reached out after experiencing problems with her CHAMPVA eligibility that prevented her from receiving needed medications and medical equipment. After Kelly's office contacted the agency, her eligibility was approved, allowing her to access her benefits and necessary care.

Medicare & Medicaid

Cynthia contacted Senator Kelly's office after her pharmacy was unable to fill her Medicare Part B prescription because of repeated claim rejections from the Centers for Medicare & Medicaid Services (CMS). Having recently received a kidney transplant, she needed the anti-rejection medication without interruption. After Kelly's office submitted an inquiry, CMS worked directly with her pharmacy to approve the prescription, allowing her to receive the medication at no cost.

Passports and Immigration

Marie from Phoenix contacted Senator Kelly's office after losing her naturalization certificate and being unable to renew her driver's license without proof of citizenship. As the primary caregiver for her disabled veteran husband, restoring her driving privileges was critical. After Kelly's office contacted the National Archives, the agency located her naturalization record and mailed her a certified copy.

Rosa from Tucson reached out to Senator Kelly's office after her passport application remained pending for several months despite submitting all requested documentation. Following an inquiry from Kelly's office, the Department of State completed processing her application and mailed her passport.

Treasury

Anita contacted Senator Kelly's office after spending more than two years attempting to transfer Treasury Inflation-Protected Securities into her name following her husband's passing. Although she had completed all required paperwork, she was told the process could take at least another year. After Kelly's office contacted the Department of the Treasury, the transfer was completed, allowing her to access $301,000 in Treasury securities.

Senator Kelly is committed to ensuring the federal government delivers for Arizona. Constituents needing assistance with federal agencies can contact his office at https://www.kelly.senate.gov/services/casework.