City of Knoxville offices, including 311, will be closed Wednesday, Dec. 24, and Thursday, Dec. 25, 2025, for the Christmas holiday, as well as on New Year's Day, Thursday, Jan. 1, 2026.
These holiday closures include the 311 and 211 service phone lines. Residents who need to report issues to 311 over the holiday weekend may use the My Knoxville app for iPhone and Android.
There will be no household garbage or recycling collection on Thursday, Dec. 25, and Waste Connections' office will be closed. Thursday routes will be picked up on Friday, and Friday routes will be picked up on Saturday. Regular trash/recycling schedules will resume on Monday, Dec. 29. Downtown trash and recycling will not be picked up on Thursday, Dec. 25.
Between Friday, Dec. 26 and Friday, Jan. 2, 2026, properly bagged excess holiday household trash and broken-down cardboard set next to full garbage carts will be picked up.
The City's four recycling centers will be open, but the Goodwill attendant will only be available for household goods donations for a half-day on Dec. 24. The center will be unstaffed but open for recycling drop-off on Thursday, Dec. 25 and Thursday, Jan. 1. Please hold all donations until an attendant is present.
The City's Solid Waste Facility located at 1033 Elm Street will be closed on Wednesday and Thursday, Dec. 24 and 25, with normal hours resuming on Friday, Dec. 26. For the New Year's holiday, the Facility will be closed Jan. 1, with normal hours resuming Friday, Jan. 2.
For tips on preventing waste this season, visit knoxvilletn.gov/reuseguide.
Knoxville Area Transit buses will run a Sunday schedule on Dec. 24, with customer service counter hours 8 a.m. to 12 noon. KAT buses will not run on Dec. 25 or Jan. 1. Regular service resumes Friday, Jan. 2, 2026.