City Information is Just a Call Away with GP Assist

City Information is Just a Call Away with GP Assist

Published on September 14, 2026

Are you looking for a quick answer about a City of Grand Prairie service? GP Assist is here to help!

GP Assist is the city's new AI-powered phone assistant designed to make it easier to find information about city services. Residents can ask questions about city departments, parks, permits, garbage and recycling, utility services, upcoming events and more.

GP Assist works with the city's existing phone system, so there is not a new number to remember and no separate GP Assist option to select. Simply call the city as you normally would.

GP Assist is available 24 hours a day, 7 days a week to provide general city information and supports English, Spanish and Vietnamese.

How to Use GP Assist

Getting Started is easy:

1. Call the City of Grand Prairie
Dial 972-237-8000 from any phone

2. Select the Operator Option
Listen to the city's regular phone menu. Select 4 for the English operator or 5 for the Spanish operator, just as you do today. Your call will be connected to GP Assist.

3. Ask Your Question
Tell GP Assist what you need in your own words. You can ask about city services, departments, hours, permits, garbage and recycling, parks, events, and other general city information.

4. Get the Information You Need
GP Assist will use information from the city's website to help answer your question. It may also provide a city department's direct phone number or direct you to a helpful page on gptx.org.

5. Connect to the Right Department
If you need additional assistance, GP Assist can offer to connect you with the appropriate city department. Before transferring your call, GP Assist will provide the department's direct phone number so you have it for future reference.

6. Get Help After Hours
GP Assist is available 24/7 for general city information. If you need to reach a department outside normal business hours, the department's existing after-hours or voicemail process will apply.

Tips for Getting the Best Answer

To make your conversation with GP Assist as easy as possible:

• Speak in a normal, clear voice.

• Ask one question at a time.

• Include helpful details, such as a department, date, or location.
• You can speak naturally - there is no need to use specific words or commands.

• For questions involving personal accounts, balances, tickets, records, or other individual information, GP Assist will direct you to the appropriate City department for assistance.

GP Assist gives residents another convenient way to find city information any time of the day or night. The next time you have a question about a city service, call 972-237-8000 and let GP Voice help point you in the right direction.

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