LEAD SERVICE LINE ANNUAL LETTERS AND ANNUAL CONSUMER CONFIDENCE WATER REPORTDID YOU RECEIVE A LETTER ABOUT LEAD SERVICE LINES

DID YOU RECEIVE A LETTER ABOUT LEAD SERVICE LINES?

Some Jackson residents may receive letters about their water service line material. Every city and township in America is required to send these notifications to any property that receives municipal water service until all the lead service lines are replaced in the City of Jackson. These notifications are part of a nationwide effort to educate communities about the risks associated with lead. Learn more about the City of Jackson's lead service line replacement program at www.cityofjackson.org/Lead.

We want to reassure residents that receiving this letter does not mean there is a problem with your drinking water. Jackson's drinking water meets all state and federal safety standards and consistently rates below the action level for lead levels. For more information on where your water comes from, what it contains, and how it compares to United States Environmental Protection Agency (U.S. EPA) and State standards, see the full Consumer Confidence Water Report for 2025. If you receive a notice and want to verify if your lead service line needs to be replaced, please feel free to contact our Water Department at (517) 788-4082.

Replacing lead service lines removes the possibility of lead becoming an issue in the future. The City of Jackson remains fully committed to completing this work and protecting the long-term health of our community.

To help speed up this effort, the city is offering free replacement of private lead service lines for eligible homes within the City of Jackson.

Property owners can sign up early by completing the Agreement and Grant of Temporary License for Private Lead Water Service Line Replacement. This agreement allows the city to inspect the service line and schedule replacement if the pipe is confirmed to be lead.

What Are Service Lines?

A service line is the pipe that brings water from the water main to the plumbing inside your home. Water mains run underneath the street surface. Service lines connect the water main to every home on the street so residents can access water.

The service line typically runs:

• From the water main under the street
• Through the parkway and sidewalk
• Across the front yard
• Into the home through a basement or crawl space

The diagram below shows where service lines are often located on a property.

Why Cities Across Michigan Are Replacing Lead Service Lines

In Jackson and many communities across the country, lead was the predominant material used for water service lines for decades. Many communities in Michigan still have service lines that were installed before modern plumbing standards changed.

In recent years, Michigan updated its drinking water regulations under the Lead and Copper Rule of the Michigan Safe Drinking Water Act, requiring communities to identify and replace remaining lead service lines over time. Because of this update, cities and towns across Michigan are now working to locate and remove older lead service lines as part of long-term water infrastructure improvements.

This statewide effort helps ensure drinking water systems remain safe, modern, and resilient for future generations.

Water Quality in Jackson

Jackson's water system is regularly tested to ensure it meets strict state and federal drinking water standards.

You can view the city's annual drinking water reports here:
Consumer Confidence Water Reports