New employee self-service fraud prevention features effective Nov. 15

New employee self-service fraud prevention features effective Nov. 15

Considering the growing threat of cyberfraud targeting sensitive employee data, our OneUSG Connect team is increasing security to help keep your personal information safe.

Starting Saturday, Nov. 15, 2025, new features will go live in OneUSG Connect Employee Self-Service. These updates affect all employees who update email addresses or direct deposit information in the Employee Self-Service portal.

Automated Email Notifications

· Automated emails will be sent to all email addresses on file when an email address is added or changed in Personal Details.

· Email notifications will include the date and time of the change.

Banking Verification and Authentication

· Real-time, third-party verification of bank routing and account numbers will be required before direct deposit changes are accepted.

· Direct deposit updates will occur only if verification is successful.

· Email notifications will be sent to all email addresses on file confirming whether the update was successful or unsuccessful.

Fraudulent Account Protection

· All routing and account numbers will be checked against a centralized list of known fraudulent accounts.

· Direct deposit updates will be blocked if the account information matches a known fraudulent record.

· Email notifications will be sent to all email addresses on file if an update is blocked.

Please contact the Shared Services Center at 1-877-251-2644 or [email protected] with any questions.

Thank you.