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TUI AG

11/06/2026 | Press release | Distributed by Public on 11/06/2026 09:44

Double Customer award win for TUI at the International Customer Experience Awards (ICXA)

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TUI has picked up two awards at this year's International Customer Experience Awards (ICXA), taking home Gold for Best Employee-Driven CX and Silver for Best Customer Service. The winners were announced at Thursday's award ceremony in London.TUI was a finalist in four categories at this year's CX Awards. The awards celebrate something that colleagues across TUI contribute to every day: putting TUI's customers at the heart of their business.

The Gold award recognises how people at TUI are empowered to take ownership of the customer experience and make a difference when it matters. Colleagues who notice the little things, step in when it matters, and make customers feel they're never on their own.

The Silver award recognises the connected customer experience TUI is creating across the whole company, bringing digital and human services together throughout the holiday journey. From booking and the TUI App to retail stores, contact centres and destination teams, the aim is simple: customers should receive seamless, personalised support wherever they are and whichever channel they use.

TUI AG published this content on November 06, 2026, and is solely responsible for the information contained herein. Distributed via Public Technologies (PUBT), unedited and unaltered, on November 06, 2026 at 15:44 UTC. If you believe the information included in the content is inaccurate or outdated and requires editing or removal, please contact us at [email protected]