Digital Transformation and the future of BSS/OSS

What is Digital Transformation?

Many CSPs still confuse any kind of IT transformation project with digital transformation, failing to recognise that it goes far beyond simply modernising infrastructure or migrating to cloud platforms. This confusion often leads to CSPs investing heavily in technology upgrades while missing the broader strategic imperative to transform their customer experience and operational processes.

McKinsey defines digital transformation as:

"…the rewiring of an organization, with the goal of creating value by continuously deploying tech at scale. A clear digital transformation strategy focused on specific domains and enabled by a set of specific capabilities is critical for organizations to not only compete but survive."

While IT transformation focuses on upgrading technical systems and processes, digital transformation is about redesigning how organisations create value, engage with customers, and operate their business models. Digital transformation covers both external and internal changes which improve business outcomes.