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Company News

eGain Corporation

11/11/2025 | Press release | Distributed by Public on 11/11/2025 14:06

November 11eGain Composer powers a modular AI knowledge development platform to build trusted AI CX applications KMWorld

eGain Composer powers a modular AI knowledge development platform to build trusted AI CX applications

eGain, a leading provider of AI CX automation powered by Trusted Knowledge, is offering the general availability of eGain Composer, its new modular AI knowledge platform.

Based on a composable architecture, the platform enables developers to seamlessly integrate the rich capabilities in eGain AI Knowledge Hub into their CX applications, transforming workflows and unlocking unprecedented business value, according to eGain.

Benefits include:

Trusted Knowledge: eGain Composer provides instant developer access to the eGain AI Knowledge Hub platform-unified, correct, and compliant content enabling AI to deliver reliable, accurate answers.

Content Lifecycle Management: eGain Composer offers developers granular API controls throughout the content management lifecycle-from authoring to deprecation.

Advanced Compliance: eGain Composer adheres to top-tier security and authentication standards, including OAuth 2.0, HTTPS, SOC 2, HIPAA, GDPR, and FedRAMP.

Agentic Readiness for Assured Actions: Purpose-built for seamless integration with AI agents, eGain Composer enables enterprise search, answers, and reliable agentic actions across customer-facing platforms.

Composable Architecture: eGain Composer APIs enable flexible, plug-and-play integrations for web, desktop, mobile, and agentic environments, supporting composable pipelines tailored to unique business requirements.

Content Health: eGain Composer ensures ongoing improvement in search effectiveness and agentic reliability through closed-loop optimization cycles, maintaining completeness, accuracy, and compliance. Developers can implement quality-driven workflows to achieve optimal outcomes.

eGain Composer delivers these benefits through robust application programming interfaces (APIs), Model Context Protocol (MCP) servers, and software development kits (SDKs) in Python and TypeScript.

Through APIs and the MCP server, eGain Composer surfaces trusted enterprise knowledge in diverse formats-from search results and AI-curated answers to agentic actions and embedded integrations, the company said.

The platform is a comprehensive tool for synthesizing and curating content, managing prompts, and integrating third-party services. MCP servers, available on GitHub in both local and remote configurations, support ingestion, search, answer delivery, and agentic Assured Actions. Utilizing OpenAPI specifications, eGain Composer APIs enable flexible integrations across diverse environments.

"Today's enterprises want a full-stack AI knowledge solution while being able to mix and match the building blocks at the same time," said Ashu Roy, eGain CEO. "eGain Composer allows them to do just that."

For more information about this news, visit www.egain.com.

eGain Corporation published this content on November 11, 2025, and is solely responsible for the information contained herein. Distributed via Public Technologies (PUBT), unedited and unaltered, on November 11, 2025 at 20:07 UTC. If you believe the information included in the content is inaccurate or outdated and requires editing or removal, please contact us at [email protected]