DHSS Urges SNAP Recipients to Take Action to Protect EBT Benefits from Theft

NEW CASTLE - The Delaware Department of Health and Social Services (DHSS) Division of Social Services (DSS) reminds Supplemental Nutrition Assistance Program (SNAP) recipients to take proactive steps to protect their Electronic Benefit Transfer (EBT) cards and benefits from theft following an increase in incidents of EBT fraud and benefit theft.

"Protecting SNAP benefits is more important than ever," said DHSS Secretary Christen Linke Young. "We are seeing more Delawareans report stolen benefits and taking a few simple steps now can help reduce the risk of fraud. Locking your card, safeguarding your PIN, and monitoring your account can help keep your benefits secure."

Federal authority allowing states to replace stolen SNAP benefits expired in December 2024 and was not renewed by Congress. As a result, Delaware is no longer able to replace SNAP benefits that are stolen through fraud or other unauthorized transactions.

SNAP recipients are encouraged to:

• Lock their EBT card when not in use by downloading the ConnectEBT mobile app or visiting ConnectEBT.com. The "Lock My Card Everywhere" feature prevents unauthorized transactions and can be turned off when the cardholder is ready to make purchases.
• Report theft: If you suspect your benefits have been stolen, immediately call EBT Customer Service at 1-800-526-9099 to cancel your card and request a new one. Report stolen benefits by completing and returning the SNAP Stolen Benefit Form (Form 306) to notify DSS when benefits have been compromised. This form can be found online below or on the ASSIST portal. Forms are available in English, Spanish, and Haitian Creole.
  • English: https://tinyurl.com/3w4f3smy
  • Spanish: https://tinyurl.com/5n7ymm4s
  • Haitian Creole: https://tinyurl.com/55846pcx
• Stay vigilant against scams or skimming devices. Never share your SNAP card number or PIN outside your household. DHSS will never request this information via phone calls, text messages, or email.

Individuals whose benefits have been stolen and who need immediate food assistance can access a variety of resources through the Division of Social Services, including food pantries at State Service Centers. Delawareans can also contact Delaware 211 or the Food Bank of Delaware for information about available community resources.