NJ TRANSIT LAUNCHES LANGUAGE SURVEY TO IMPROVE CUSTOMER EXPERIENCE

January 13, 2026

NEWARK, NJ - NJ TRANSIT is conducting a language survey to assess the needs of Limited English Proficient (LEP) customers to improve the agency's services and programs.

The survey is intended to gather feedback from people who do not speak or read English well, on how they navigate NJ TRANSIT's programs and services. Also, the survey will ask LEP customers what they think of NJ TRANSIT's tools for providing language assistance, and how those tools can be improved and refined.

The survey launches today at www.njtransit.com/language .

The survey will be offered in eight languages:

• English

• Arabic

• Chinese

• Portuguese

• Russian

• Spanish

• Gujarati

• Korean

If the language you speak is not listed above, please call 973-491-8031 and leave a message. We will call you back to complete the survey in your language over the phone.

The survey is designed to take approximately 10 minutes to complete on a desktop, laptop, tablet or mobile phone. All participants who complete the survey will be entered in a drawing to win a free monthly pass or $100 gift card. To qualify for the gift card, survey respondents must complete the survey and provide a name, phone number and email. However, it is not necessary to provide personal information to complete the survey.

For more information about NJ TRANSIT's language assistance services, please visit www.njtransit.com/language-assistance .

About NJ TRANSIT

NJ TRANSIT is the nation's largest statewide public transportation system providing more than 925,000 weekday trips on 264 bus routes, three light rail lines, 12 commuter rail lines and through Access Link paratransit service. It is the third largest transit system in the country with 165 rail stations, 62 light rail stations and more than 19,000 bus stops linking major points in New Jersey, New York and Philadelphia.