Epicor Prism Launches Across Australia and New Zealand, Bringing Embedded, Industry-Specific AI to Manufacturers and Distributors

New AI capabilities help organisations enhance operational decision-making

Epicor has expanded its AI-driven ERP strategy in the Australian and New Zealand markets with the general availability of Epicor Prism, a portfolio of vertical AI agents designed specifically for the supply chain industries.

Embedded directly in Epicor Kinetic and Prophet 21, Epicor Prism gives manufacturers and distributors conversational access to live ERP data and related documents without needing specialised analytics skills or separate AI tools. It allows speedy development of configurations and for tasks to take pre-approved action with human oversight and approval.

With a growing portfolio of AI agents and capabilities, Epicor Prism helps users access knowledge, analyse information, automate routine work and take action within ERP workflows. Together, these capabilities are designed to improve productivity, reduce manual effort, increase visibility and help organisations achieve better outcomes using natural-language queries.

The launch reflects a broader shift in ERP from systems of record to systems of outcomes that help users interpret data, make decisions and act in real time - a transformation Epicor calls Cognitive ERP.

Responding to pressure on productivity and skills

Graeme Evans, Epicor's Regional Vice President AU/NZ & Pacific said, "Across Australia and New Zealand, manufacturers and distributors are operating in an increasingly complex environment, balancing workforce challenges, rising costs, supply chain pressures and the need to remain competitive. While many organisations have access to vast amounts of data, turning that information into timely and informed decisions remains a challenge."

"There is a growing need for technology that helps teams make sense of operational data in the context of their day-to-day responsibilities. By bringing relevant insights directly into business processes, Epicor Prism can help organisations identify issues earlier, supports more informed decisions and improve productivity without adding complexity."

"Whether predicting maintenance issues, aiding planning, or boosting frontline visibility, the real value is empowering teams to act with confidence and consistency. For manufacturers and distributors in our region, that's increasingly important as they look to improve resilience, efficiency and long-term growth," Evans concluded.

Epicor Prism expands Cognitive ERP

Epicor Prism is designed to work securely with customers' own ERP data while respecting existing governance and role-based security. Actions remain subject to human oversight, helping organisations benefit from AI while maintaining accountability and control.

For example, the Epicor Prism Reasoning Agent analyses live ERP data and documents, spreadsheets, PDFs and other files to provide contextual insights that help users make decisions with confidence. A user can ask why a production line is behind schedule or what is driving a spike in overdue orders and receive a contextual explanation grounded in ERP data, rather than a static report.

For organisations that regularly customise their ERP screens, Epicor Prism Developer for Application Studio cuts the time required to build and test those customisations by an average of 60%, helping technical teams deliver changes faster without compromising quality.

Unlike generic AI assistants, Epicor Prism leverages context from Epicor's vertical specific data ontology, built on more than five decades of experience in manufacturing, distribution, building supply, retail and automotive. Epicor Prism combines trusted business data, industry expertise and AI capabilities designed for operational workflows.

With 18+ pre-built AI agents, users can address high-value, decision-critical workflows including:

• Translating complex ERP data into clear insights, e.g., analysing Material Requirements Planning (MRP) output logs to better understand why recommendations were made
• Surfacing risks and opportunities across supply, demand and fulfilment, e.g., shipment volume and carrier performance patterns
• Reducing manual effort in sourcing, reporting and internal analysis, e.g., extracting and validating complex documents across accounts payable and compliance workflows
• Helping new or less experienced staff operate effectively inside ERP systems through embedded knowledge capabilities

For more information or to request a demonstration, visit www.epicor.com.