DHS/OIDO/PIA-001 Immigration Detention Case Management System

The U.S. Department of Homeland Security's (DHS) Office of the Immigration Detention Ombudsman (OIDO or Office) is an independent office responsible for objectively and impartially reviewing cases submitted by, or on behalf of, individuals affected by potential misconduct, excessive force, violations of rights of individual detainees, or violations of law, standards of professional conduct, contract terms, policy related to immigration detention, or detention standards that occurred while in immigration detention by DHS officers, or other contracted, subcontracted, or cooperating entity personnel. Thereafter OIDO seeks to resolve the matter or provide redress as appropriate. The Office also provides independent oversight of immigration detention facilities, including conducting inspections, reviewing contract terms for immigration detention facilities and services, making recommendations, and reporting to Congress on findings. To accomplish its mission, OIDO will use the Immigration Detention Case Management System (ID-CMS) to manage, process, track, and respond to complaints and conduct investigations, and to maintain contact information of OIDO stakeholders and records related to the Office's external engagements. OIDO is conducting this PIA because ID-CMS requires collection of personally identifiable information (PII) and sensitive PII (SPII).