Ibex Ltd.
12/19/2025 | Press release | Distributed by Public on 12/19/2025 15:37
Management Change/Compensation (Form 8-K)
Item 5.02. Departure of Directors or Certain Officers; Election of Directors; Appointment of Certain Officers; Compensatory Arrangements of Certain Officers.
On December 19, 2025, Ibex Limited (the "Company") announced that the Board of Directors (the "Board") unanimously appointed Shuja Keen as a director of the Company to fill the current vacancy on the Board. Mr. Keen previously served on the Ibex Board from March 2018 through December 2024. Mr. Keen brings extensive experience in executive leadership, global operations, artificial intelligence, and a deep understanding of both the CX industry and capital markets to the Board. During his earlier tenure on the Ibex Board, Mr. Keen was instrumental in overseeing the Company's AI strategy and evolution as a market disruptor.
There are no arrangements or understandings between Mr. Keen and any other person pursuant to which Mr. Keen was appointed as a director of the Company. There are no family relationships between Mr. Keen and any director or officer of the Company.
The Board appointed current director John Jones to serve as Chair of the Board. Since Mr. Jones is not considered independent under Nasdaq rules, the Board appointed Mingzhe (JJ) Zhuang to serve as Lead Independent Director, which further enhances the Board's governance structure and is responsive to previously received shareholder feedback. The Board also appointed Mr. Zhuang as Chair of the Corporate Governance Committee, which is now constituted of Mr. Zhuang and Mr. Jones.
All of the appointments above were made by the Board after careful consideration, following the recommendation of the Nominating Committee of the Board, effective immediately, for a term that lasts until the earlier of the next annual general meeting of the Company or the appointee's resignation, death, or removal.
Background Information
Shuja Keen, age 49, has served as Managing Director of The Resource Group International ("TRGI"), an investment holding company focused on technology-enabled services, since 2002, and is a member of the firm's founding team. In this role, Mr. Keen has led operational improvement initiatives across portfolio companies and has overseen fundraising, growth, and liquidity transactions. Mr. Keen has been involved in multiple mergers and acquisitions, public offerings on U.S. and U.K. exchanges, public-to-private transactions, and debt offerings. He also serves as a director and President of Alert Communications, LLC, a legal call center, since 2009.
Mr. Keen previously served as a director of the Company and its subsidiaries for approximately 18 years. From 2009 to 2024, he served as a director of the Company and multiple Company subsidiaries, including Ibex Global Solutions, Inc., a business process outsourcing services provider, and TRG Marketing Solutions Limited, a brand development company.
Mr. Keen is a founding partner of Mentors Fund, a seed-stage venture capital fund focused on artificial intelligence and emerging technologies, where he has served on the Investment Committee since 2015. He is also a founder and partner of NYA Labs since 2024, which builds and invests in AI-native enterprise solutions, and a founding partner of Seven Seven Six, an early-stage venture capital firm that supports founders and funds STEM scholarships. Mr. Keen has served as an investor in and director of Operator Labs, an artificial intelligence platform focused on revenue cycle management and collections, since 2025, has been an investor in Afiniti, a provider of artificial intelligence-based customer experience solutions, since 2010, and has served on the advisory board of the Fatima Institute for Global AI Research since 2025.
Mr. Keen is the Founder and Chair of the MIT AI Conference. Mr. Keen graduated with an S.B. degree from the Sloan School of Management at the Massachusetts Institute of Technology with concentrations in finance, information technology, and operations research and a minor in economics.
Compensation Arrangements
Mr. Keen will participate in the Company's annual non-executive director compensation program.
Ibex Ltd. published this content on December 19, 2025, and is solely responsible for the information contained herein. Distributed via Edgar on December 19, 2025 at 21:38 UTC. If you believe the information included in the content is inaccurate or outdated and requires editing or removal, please contact us at [email protected]