City Announces Customer Assistance Program Amid High Utility Usage

City Announces Customer Assistance Program Amid High Utility Usage

City Prepared to Meet Increased Utility Needs During Prolonged Cold Weather

January 30, 2026

This January has been one of the coldest in decades in Tallahassee, with multiple rounds of freezing weather, including 10 nights where temperatures fell below 32°F in the area, according to the National Weather Service. Prolonged cold increases the amount of energy used to heat homes, which will result in higher-than-normal utility bills. To help ease the financial burden this increased utility usage may bring to some customers, the City of Tallahassee is launching the Weather Relief Assistance Program (WRAP).

Eligible residential electric, water or natural gas customers may choose one peak winter utility bill and spread that balance evenly over the next four utility bills, when usage is typically lower. WRAP applies to bill statements issued between January 1 and February 28, 2026, and is limited to one WRAP deferment per account. The deferred balance will show on a customer's utility bill as a payment plan, with the amount divided into four monthly payments. For more information on the Weather Relief Assistance Program, visit Talgov.com/WRAP.

Heating and cooling systems (HVAC) are typically the largest energy draws for a home and can account for roughly half of the annual energy consumption. The City offers a variety of grants, loans and rebates to help customers enhance energy conservation and efficiency and lower utility bills. For more information or to schedule a free energy audit, City Utility customers may contact customer service at 850-891-4968 or visit Talgov.com/YOU.