11/13/2026 | News release | Distributed by Public on 11/13/2026 09:18
USAG BAVARIA - HOHENFELS, Germany - Staff at the Army Lodging Hohenfels earned a worldwide Army award recently, and they received the award from their leadership Nov. 12, 2026.
Col. Derek G. Drouin, U.S. Army Garrison Bavaria commander, presented the 2025 IMCOM Best Lodging Operation of the Year (small category) to the lodging team, expressing why the team was important to those arriving and those leaving.
"You do not simply hand over a room key; you provide reassurance," Drouin said. "You give them a warm personalized greeting. You guide them with technology and local recommendations to find great food and community resources. Through your small gestures and genuine care, you turn an unfamiliar environment into a welcoming home away from home."
For the staff's hospitality efforts, their satisfaction rate rose to 99 percent in 2025, and they received many positive interactive customer evaluations.
Their efforts also proved beneficial in other ways. They saved $60,000 and sold 7,320 room nights.
"And you did all of this with a tight-knit, hardworking crew of just 17 dedicated professionals," Drouin added.
The Army is building a new lodging facility at Hohenfels now, and it is due to open in 2028.
To learn more about lodging at Hohenfels, visit the page here.