Liveops Launches LiveNexus Agent Assist to Help Enterprises Operationalize AI Across Customer Service

Browser-based AI overlay delivers real-time guidance, compliance, and knowledge without requiring organizations to replace existing CRM or contact center platforms.

SAN FRANCISCO - Aug. 27, 2026 - Liveops, a leader in customer experience outsourcing solutions, today launched LiveNexus Agent Assist, an AI-powered overlay that delivers real-time guidance, compliance support, knowledge assistance, and workflow automation to agents during live customer interactions. Designed to work within existing agent workflows, the solution helps enterprises improve speed, accuracy, and consistency without replacing their CRM, contact center, or knowledge platforms.

Customer service organizations are under increasing pressure to improve productivity, maintain compliance, and deliver consistent customer experiences, all while supporting more complex customer interactions. Yet critical information often remains fragmented across multiple systems, forcing agents to search for answers while customers wait. The result can be slower resolutions, missed steps, and inconsistent experiences.

The need for more effective agent support is becoming a growing priority for CX leaders. According to CMP's 2025-2026 Executive Priorities for Customer Contact and CX report, agent assist technology is now the top investment priority for CX leaders working to improve agent productivity and customer experience through 2027. The finding reflects a broader shift from experimenting with AI to embedding AI directly into day-to-day operations.

LiveNexus Agent Assist is a browser-based execution layer that works across an organization's existing CRM, contact center and knowledge systems, without requiring complex integration or platform changes. The technology observes each interaction as it happens, recommends the next best action, enforces required compliance steps, and automates manual tasks such as data entry and call wrap-up.

Key capabilities include:

• Real-time coaching, next-best-action recommendations, and guided decision paths
• Contextual delivery of relevant knowledge
• Compliance prompts, alerts, and auditable activity
• Automation of repetitive tasks and post-interaction summaries
• Quality assurance-ready interaction data and insights

"The biggest challenge facing customer service organizations isn't a lack of AI tools. It's embedding AI into operational workflows where it can consistently improve outcomes," said Liliana Lopez-Sandoval, Head of Tech and Innovation at Liveops. "LiveNexus Agent Assist does that by bringing intelligence and automation directly into the agent experience, when and where they are needed."

LiveNexus Agent Assist is designed to work across existing customer service environments with limited disruption. This approach can reduce deployment complexity, keep agents within their established workflows, and allow enterprises to realize value more quickly than with traditional platform replacement initiatives.

Built for high-volume and regulated customer service environments, LiveNexus Agent Assist includes role-based access, compliance controls and auditable interaction records. The solution reflects more than 25 years of Liveops experience managing complex customer interactions for enterprise brands.

LiveNexus Agent Assist is available now to Liveops clients and prospective partners. To learn more or request a walkthrough, visit liveops.com/livenexus/agent-assist.

About Liveops

Liveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years, we've paired cutting-edge technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability-helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients-delivering personalized experiences that earn trust and drive lasting impact. It's not outsourcing, it's outsmarting. For more information, visit liveops.com.

About LiveNexus

LiveNexus is the AI and human orchestration engine from Liveops that helps enterprises modernize customer experience with confidence. Powered by real-world CX data and a nationwide talent network, LiveNexus enables brands to test, learn, and scale AI-driven solutions with operational rigor, accountability, and speed. For more information, visit liveops.com/livenexus.

Media Contact

Idea Grove, on behalf of Liveops
[email protected]