Can I switch broadband without penalty

Finding a broadband provider can feel like a game of "dodge the hidden fee". You sign up, change your mind, then wonder if you're stuck paying to leave.

Being in a contract doesn't always mean you're completely locked in.

There are four situations where you may be able to walk away from your broadband provider without paying an early-termination fee.

Quick summary:

• Cooling off period: Within up to 14 days of your contract starting

• End of contract: Once your minimum fixed-term contract ends

• Unclear in-contract price hikes: If your provider raises prices without clear prior notice

• Broken promises: If your provider failed to hit promised speeds for 30 days

Always check the terms of your contract before cancelling to find out exactly what applies to you and your provider.

Here's when you could be free to switch

Can I cancel broadband during the cooling-off period?

When you first sign up for a new broadband contract, you usually have 14 days to change your mind before committing to the minimum fixed term.

If your new broadband package is slower than expected or the customer support isn't up to scratch, you should be able to cancel within the first two weeks without paying early termination fees.

Can I switch broadband when my contract ends?

This is the most straightforward exit. Every contract has an end date and once that date comes, you are free to start shopping around.

Remember to start browsing in advance of your contract end date, because your provider may require 30-days' notice to cancel (even if that takes you past your original contract end date).

For a seamless transition, use One Touch Switch so that your connection remains live until your new provider takes over.

Can I leave my broadband contract because of a price increase?

It depends. Any in-contract price increases must be explicitly agreed in your contract terms. The annual contract price rises are probably in there, but it's worth checking.

If there is an increase in your monthly bill that wasn't made clear when you joined, or there's a change in terms, you may be able to walk away without penalty.

Can I leave my broadband contract if my broadband is poor?

If your broadband service isn't performing as promised, contact your provider and give them the opportunity to investigate and fix the problem.

If the problem can't be resolved, you may be able to leave without paying an early termination fee. This will depend on the circumstances and the terms of your contract.

Switch broadband provider in minutes with One Touch Switch

One Touch Switch makes switching your broadband provider easier - you don't even need to speak to them.

When you sign up for a new broadband provider and opt into One Touch Switch, your new provider will work with your current provider to switch you over. The best part is that your old provider will remain live until your new provider takes over.

The bottom line

Life is too short to be battling with a poor broadband connection or rising prices. If your current provider isn't providing a reliable service for an affordable price, it's time to find a better one.

At Grain, you can lock in an unbeatable broadband deal, get installed free of charge and enjoy peace of mind with no in-contract price rises. Plus, when your fixed-term contract ends, our Price Match Guarantee means you're guaranteed the best possible price at renewal time too.

Ready for a clean break?

Check your postcode and see what a fully independent Full Fibre connection is capable of.

Stuck in a contract? We've got contract escape options too. Get in touch to find out more.