IAG continues to support customers impacted by SEQ thunderstorms and urges residents to prepare for more wild weather

IAG, whose brands include NRMA Insurance, CGU, WFI, ROLLiN' and RACQ Insurance, is continuing to assist customers affected by the severe thunderstorms that caused widespread damage to communities in South East Queensland.

As of 31 October 2025, IAG has received more than 4,900 claims across its brands.

IAG Executive General Manager of Claims Luke Gallagher, said IAG's on-the-ground support will remain active as recovery efforts continue.

Our NRMA Insurance Help Response Vehicles will remain open at the Jindalee Golf Course over the weekend and into next week to help customers lodge their claims. IAG's Specialist Hail Repairers are triaging claims to quickly repair hail damaged cars.

Luke Gallagher

IAG Executive General Manager of Claims IAG

With damaging storms forecast for large parts of Queensland on Saturday, including SEQ and NSW border, Darling Downs, Central Queensland and up to Capricornia, IAG is urging residents to act now to prepare their homes, vehicles and businesses for more wild weather.

"IAG's Major Event Response team is currently tracking the super-cell thunderstorms predicted for this weekend. Our on-the-ground response team are on standby to mobilise and support impacted customers," Mr Gallagher said.

"Now is the time to prepare your property for wild weather. If it is safe to do so, secure any debris, outdoor and lose items around your property. Close windows and check window seals to avoid wind-driven rain entering your home.

"Clear your gutters and drains to help prevent any storm water damage, and if you are able to, trim any overhanging branches and trees that could cause damage during high winds. Park your car away from trees and undercover if possible to reduce the risk of hail damage."

During a severe thunderstorm, safety is the number one priority. Stay up to date with emergency warnings and avoid travel. It's always a good idea to have an emergency kit prepared with power banks, batteries, medications, water, first aid kit and pet essentials.

Luke Gallagher

Executive General Manager of Claims at IAG

"During a severe thunderstorm, safety is the number one priority. Stay up to date with emergency warnings and avoid travel. It's always a good idea to have an emergency kit prepared with power banks, batteries, medications, water, first aid kit and pet essentials."

To enhance its response, IAG is using its Situational Awareness Mapping technology, which combines customer data with real-time hazard intelligence to prioritise emergency repairs and proactively reach out to customers who may not have lodged claims.

Mr Gallagher also warned communities to be cautious of opportunistic disaster chasers.

"We know during consecutive weather events, disaster chasers are quick to mobilise to take advantage of people, so we urge customers and communities to be mindful of these fake-operators."

NRMA Insurance HELP Response Vehicle locations (supporting all IAG brands and customers):

• Jindalee Golf Club, 62 Yallambee Rd Jindalee, Brisbane, QLD.
• Open from 9:00am - 4:00pm daily, including weekends.

For the latest SES safety and emergency updates, please visit: SES | State Emergency Service

For more information and resources on how to prepare for storm, visit the NRMA Insurance Help Nation website: Help Nation - Prepare for Storms

Customers can contact their insurer via:

• NRMA Insurance: 13 11 23 or https://www.nrma.com.au

• CGU Insurance: 13 24 80 or https://www.cgu.com.au

• WFI Insurance: 1300 934 934 or https://www.wfi.com.au

• ROLLiN': https://www.rollininsurance.com.au/claims

• RACQ Insurance: https://www.racq.com.au/insurance