New Hampshire Will Ensure Timely Restitution Payments for Crime Victims

CONCORD, N.H. - The State of New Hampshire will invest in a new system to ensure timely restitution payments for crime victims following approval by the Governor and Executive Council today.

The Governor's Office and the New Hampshire Department of Corrections (NHDOC) worked to deliver this solution following an issue with the State's previous payment system that temporarily disrupted restitution payments.

"New Hampshire is the safest state in the nation because we protect victims of crime and hold offenders accountable, and we have an obligation to ensure timely restitution payments for those who have been harmed," said Governor Ayotte. "Commissioner Hart and his team at the Department of Corrections worked tirelessly to identify a solution that would make the system more efficient, transparent, and accountable. I thank the Executive Council for approving this contract today. Together, we are bringing more justice and peace of mind to victims."

NHDOC manages approximately 13,000 restitution cases involving more than 21,000 victims, with over $2.6 million in court-ordered payments collected annually.

"The contract the Council approved today provides a much-needed system upgrade to ensure that the more than 21,000 victims receiving restitution payments get the timely service they deserve," said Executive Councilor Janet Stevens. "I thank Commissioner Hart and his team for the time and effort devoted to resolving this matter. I'm committed to working with Governor Ayotte, my fellow Councilors, leadership at NHDOC, and all our state public safety officials to protect victims. We must hold those responsible for making restitution payments accountable and ensure we meet our restitution obligations outlined in the law. Presently, 60 percent of those required to make restitution payments have not done so within 60 days. This is unacceptable."

The agreement has a total value not to exceed $600,000 and is funded at no cost to New Hampshire taxpayers. NHDOC will use revenue from its 15% administrative surcharge for offenders paying restitution to fund the new system.

"Restitution is about more than just a financial obligation, it's about accountability and justice for victims," said NHDOC Commissioner William Hart. "We know the delays over the past year have been frustrating and have had a real impact on people's lives. This new system will help make the process more reliable and transparent. Victims deserve that, and it's something we are committed to getting right."

About the Contract:

Under the approved agreement, FieldWare LLC will implement a comprehensive, turnkey solution to replace the disrupted process. The system will enable payment collection through multiple channels, automate outreach to offenders, provide real-time compliance notifications, and ensure direct, timely disbursement of funds to victims. The platform is designed to improve efficiency, transparency, and accountability across the restitution process.