BofA Merchant Services Ranks No. 1 by J.D. Power for Customer Satisfaction in the 2026 U.S. Merchant Services Satisfaction Study

CHARLOTTE, NC - In its latest study of the 14 largest merchant services providers in the U.S., J.D. Power has ranked Bank of America Merchant Services No. 1 in overall customer satisfaction.

The J.D. Power 2026 U.S. Merchant Services Satisfaction Study^SM was conducted from August through October 2025. The top ranking was measured by six dimensions of which Bank of America achieved a best-in-class classification in five:

• Data security and protection
• Cost of processing payments
• Managing a client's account
• Quality of technology
• Advice and guidance on running a client's business

"Achieving the highest ranking from J.D. Power is a direct reflection of our unwavering commitment to helping business owners run their companies more efficiently," said Sharon Miller, head of Business Banking at Bank of America. "We're proud that our investments in security and technology, combined with the proactive guidance our teams provide, are strengthening the experience of our clients."

J.D. Power is a global leader in consumer insights, data, analytics, and advisory services that help clients drive growth and profitability. The company's industry benchmarks and reputation for independence and integrity have established it as one of the world's most well-known and trusted brands. Based on responses from more than 4,400 small business customers of merchant services providers nationwide, J.D. Power's rankings measured cost of processing payments; data security and protection; managing my account; payment processing; and quality of technology; and advice and guidance on running your business.

Bank of America's proprietary merchant services solutions serve the unique payment needs of all business clients. The platform leverages innovations such as real-time payments and best-in-class digital capabilities to provide essential functions such as merchant acquiring, payments processing and settlement, along with value-added services such as analytics and security solutions. Additional benefits may be available for Bank of America's Preferred Rewards for Business members.

"We understand the important role we play in facilitating payments on behalf of the thousands of merchants who entrust us with their business, so these results from J.D. Power are extremely gratifying," said Mark Monaco, head of Global Payments Solutions at Bank of America. "We will continue to invest in our platform to deliver greater capabilities and best-in-class service to meet our clients' needs and expectations."

In addition to the J.D. Power ranking, Bank of America recently received a 2026 Real Transaction Metrics Award from TSG (The Strawhecker Group) for Best Gateway Reliability in North America. TSG is a globally recognized payment analytics and consulting firm, and its awards program highlights payment gateways that consistently deliver excellence across the performance areas that matter most to merchants and their customers.

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power has offices in North America, Europe and Asia Pacific. Learn more about the company's business offerings. The J.D. Power auto shopping tool can be found at our website.

Bank of America is one of the world's leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company provides unmatched convenience in the United States, serving nearly 70 million clients with approximately 3,600 retail financial centers, approximately 15,000 ATMs (automated teller machines) and award-winning digital banking with approximately 59 million verified digital users. Bank of America is a global leader in wealth management, corporate and investment banking and trading across a broad range of asset classes, serving corporations, governments, institutions and individuals around the world. Bank of America offers industry-leading support to approximately 4 million small business households through a suite of innovative, easy-to-use online products and services. The company serves clients through operations across the United States, its territories and more than 35 countries. Bank of America Corporation stock (NYSE: BAC) is listed on the New York Stock Exchange.

Louise Hennessy, Bank of America
Phone: 1.646.858.6471
[email protected]