Meet Daisy: Raleigh’s New Digital Assistant Helping Us Shape the Future of Resident Services

Visitors to Barwell Road Community Center can now get quick, reliable information about Raleigh Parks from a new digital assistant.

We're calling her Daisy. This is the first step in exploring how new technology can make it easier for residents to get the help they need. The results will inform the modern Customer Experience Center planned for the new City Hall, opening in 2027. This center will be a place where residents can get support, ask questions, and access city services more efficiently. To make sure we choose the right tools for that space, we are testing technology like Daisy now.

Why Daisy Matters

Daisy is programmed to provide details on parks programs, facility hours, and nearby locations. How Daisy answers gives us a chance to learn-directly from residents-what kinds of digital tools are most helpful. By interacting with Daisy and completing a short feedback survey, visitors help City staff understand what works well and what needs improvement. These insights guide our planning for City Hall.

This pilot also helps us learn how technology can support residents who speak different languages, need information quickly, or prefer self-service tools. Our goal is to make future City services more welcoming, accessible, and easy to use.

What You Can Expect from Daisy

• Friendly, easy-to-understand answers about parks and City services
• Multilingual information on many topics
• A private and safe experience - feedback is used only to improve the pilot
• Staff available nearby if you need extra help

Because Daisy is still learning, it may not get everything right. That's part of the pilot! Each question helps us shape better tools for the future.

Read more about Daisy.