Delta Air Lines Inc.
09/22/2026 | Press release | Archived content
Delta people take center stage in Times Square after fifth straight Skytrax award
Delta people take center stage in Times Square after fifth straight Skytrax award
Delta earns Best Airline Staff Service in North America at the 2026 Skytrax World Airline Awards, marking five consecutive years of recognition from travelers.
Staff Writer
Sep 22, 2026 10:15am
Samantha Hurley
For the fifth consecutive year, customers have recognized Delta with the Best Airline Staff Service in North America award at the Skytrax World Airline Awards.
Based entirely on customer feedback, the award recognizes the service travelers experience at the airport and onboard. At the heart of that experience is Delta people, whose care and commitment shape millions of customer journeys each year.
Delta people accepted the award in London on Sept. 18, a recognition that reflects the contributions of colleagues across the operation. Whether helping customers with reservations, welcoming customers at check-in, guiding them through travel disruptions, serving onboard, maintaining aircraft or supporting the operation behind the scenes, Delta people play a role in creating the experience customers ultimately evaluate.
Each year, Delta people help serve nearly 200 million customers across approximately 5,000 daily flights, making five consecutive years of recognition a reflection of countless moments of service delivered every day.
Putting Delta people in the spotlight
Five consecutive years of recognition from customers deserves a big moment. Delta people are appearing larger than life in Times Square and on out-of-home displays across the country, celebrating the thousands of employees who bring care and service to customers every day.
Alongside their portraits is a simple message: "This is what one of the best airline employees looks like." It's a fitting tribute to Delta people across the operation and the countless moments of care that have earned customers' recognition for five years running.
"This award is a reflection of Delta people and the care they bring to every customer interaction, every day," said Charisse Evans, Delta's Vice President of Airport Operations Field Support. "To be recognized by travelers for a fifth consecutive year is incredibly meaningful because it speaks to the consistency of our people."
Five years of recognition from travelers
The Skytrax World Airline Awards are widely regarded as one of the aviation industry's leading benchmarks for customer satisfaction. The Airline Staff Service category evaluates the combined quality of service delivered by airline employees at the airport and onboard, making the award a reflection of how customers experience an airline across multiple touchpoints.
"To be recognized by customers for five consecutive years is a significant accomplishment," said Edward Plaisted, CEO of Skytrax. "As one of the world's most recognized benchmarks for airline customer satisfaction, the Skytrax awards reflect what travelers value most. Delta's employees continue to leave a strong and lasting impression on customers through the quality of service they provide throughout the journey."
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