UIA enters new era with MiUI, a modern unemployment system for workers and employers

How to videos, daily webinars, and MiUI University website provide helpful resources for all to use
Staff ready to assist users, including on Veterans Day holiday

The Michigan Unemployment Insurance Agency (UIA) today fully launches its MiUI platform, a modern online system that transforms the unemployment experience for workers and employers across Michigan.

"MiUI is a totally new way for workers to file a claim or certify for benefits and employers to pay unemployment taxes," said Jason Palmer, director of UIA. "MiUI empowers users to take greater control of managing their accounts. It's mobile-friendly for convenient access to claims or wage reporting information at any time. New plain language forms and letters are much easier to understand, making for a more successful unemployment experience."

The user-friendly MiUI platform makes it convenient for workers and employers to complete all their routine unemployment benefit and tax obligations online. MiUI features improved accessibility, enhanced user control, and robust anti-fraud capabilities, seamlessly accessible on a smartphone or other device. The new system replaces the 14-year-old Michigan Web Account Manager (MiWAM), which is now permanently offline.

How to access the new MiUI

• Click the Login to MiUI link at Michigan.gov/UIA.
• Then, use your State of Michigan MiLogin credentials if you have a MiLogin account.
• If you don't have a MiLogin account, create a username and password.
• Once signed into MiLogin, access MiUI from the Pure Michigan Talent Connect site.

Current and historical unemployment account information was transferred over to MiUI from MiWAM. Anyone with an existing claim will not have to file a new claim in MiUI.

During the transition to MiUI, some unemployed workers may receive notice about a late certification. This may happen because of last week's system Downtime Period or because MiUI now uses a weekly certification schedule instead of a biweekly schedule. Workers are encouraged to certify for available weeks in MiUI and promptly respond to any fact-finding questionnaire they receive. UIA will review each situation individually, and in most cases, will find that the certification was not late or that the Downtime Period was good cause for the delay.

Support for MiUI users

To help users navigate the transition, callers can reach UIA any day from 8 a.m. to 5 p.m. - even during the Veterans Day holiday Wednesday when UIA offices will be closed.

• Workers can call Customer Service at 1-866-500-0017.
• Employers can call the Office of Employer Ombudsman at 1-855-484-2636, Option 4.

UIA is also offering daily webinars, a how-to video series, and a dedicated website with helpful resources for users to learn about MiUI:

• Sign up at Michigan.gov/UIA for a Claimant Coaching Session on how to apply for benefits and perform weekly certifications. The webinars are available through Dec. 8.
• A tutorial playlist covers topics such as how to navigate your homepage, filing a claim, protesting and appeal a determination, updating contact information, how to complete fact finding, and more.
• The MiUI University website has step-by-step instructions for logging in, completing certifications, managing claims, and much more.

Anyone with questions about MiUI can also walk into any of UIA's 12 Local Offices across the state to speak with an agent Monday through Friday from 8 a.m. to 4:30 p.m. or schedule an in-person or online appointment. UIA has also partnered with Michigan Works! to equip their local staff to assist workers with MiUI.

Please note Local Offices will be closed on Veterans Day on Nov. 11, along with many financial institutions. The holiday could affect when payments are received.

Important changes to MARVIN

With MiUI's modern interface, it is easy to file claims or certify for benefits online when it is convenient instead of calling the MARVIN phone system at a designated day and time and waiting to speak with a UIA agent. MARVIN is now permanently offline.

UIA's Customer Service Contact Center is available Monday through Friday to provide any other assistance that requires working with an agent.

In MiUI, users must certify for benefits each week, but they will also receive benefits payments weekly. This is a change from the current biweekly schedule in MiWAM. Users will not have to update their payment method: Funds will continue to be automatically deposited into bank accounts or onto U.S. Bank debit cards.

Users still must have a MiLogin account to access MiUI and will still have to register in person with Michigan Works!

For more details about the launch and answers to frequently asked questions, visit Michigan.gov/ReadyforMiUI.

Need help with a claim or have questions?

Meet with us: Schedule an in-person, phone, or virtual meeting at Michigan.gov/UIA, or walk into a Local Office.

Ask online: UIA's chatbot at Michigan.gov/UIA can answer many questions.

Search online: FAQs, videos, toolkits, and other resources at Michigan.gov/UIA.