SingTel Optus Pty Ltd.

09/29/2025 | Press release | Distributed by Public on 09/28/2025 22:28

29 September 2025: Dapto, NSW Coverage Issue update

Update 1: Sunday, 28 September 2025 as at 11:33pm
Optus is investigating an issue today involving a mobile phone tower site in the Dapto area in NSW.

While all services have been restored, we are investigating the impact of the issue on calls made between 3am and 12.20pm today, including calls made to the Triple Zero network, and where necessary we are working with the police as part of the Triple Zero welfare check process.

We apologise to any customers who have been impacted and will provide a further update as appropriate.

Background
12 Triple Zero call failures identified to date:

One caller did require an ambulance and used another phone to contact emergency services.
NSW police verified with one caller and they did not need Emergency Services.
Three further calls have been referred to NSW Police to undertake welfare checks including two from the same address.
Two callers we contacted said they had accidentally called Triple Zero.
One caller was trying to call emergency services but could not get through - they have confirmed they are OK.
One caller was making a test call and did not need emergency services assistance.
Three callers we are currently in the process of conducting welfare checks.
Population coverage impacted is 4500.

There are approximately 9000 sites across Australia.

Update 2: Monday, 29 September 2025 as at 1:30am
Optus continues to investigate the cause of an issue involving a mobile phone tower site in the Dapto area in NSW. The issue has been restored.

We have investigated the impact of the issue on calls made between 3am and 12.20pm yesterday, including calls made to the Triple Zero network, and have confirmed with police, all callers who attempted to contact emergency services are OK.

We sincerely apologise to any customers who were impacted.

Background
9 Triple Zero call failures identified:

One caller did require an ambulance and used another phone to contact emergency services.
One caller was trying to call emergency services but could not get through - they have confirmed they are OK
NSW police verified with one caller that they did not need Emergency Services assistance
Four calls were referred to NSW Police to undertake welfare checks including two from the same address and all have been confirmed as OK
Two callers we contacted said they had accidentally called Triple Zero.
*Three further callers identified previously were also making test calls to Triple Zero.

Population coverage impacted is 4500.

There are approximately 9000 Optus sites across Australia.
SingTel Optus Pty Ltd. published this content on September 29, 2025, and is solely responsible for the information contained herein. Distributed via Public Technologies (PUBT), unedited and unaltered, on September 29, 2025 at 04:28 UTC. If you believe the information included in the content is inaccurate or outdated and requires editing or removal, please contact us at [email protected]