Getting your public safety report: How the Department of Records helps

After the police, fire department, or ambulance comes to help you, you may need an official report. The Department of Records team is here to help you get it.

Why you might need a report

Public safety reports prove that something happened. You may need your report for:

• Insurance claims
• Court
• Clearing tickets from a stolen vehicle
• Your own records

We care

Our team knows that dealing with a car crash, fire, or other emergency can be hard. We're here to help you get your report. We care about helping you. We will guide you through each step.

How our team helps you

The Department of Records team works hard to get you your reports. We offer three easy ways:

• In person: Vehicle crash reports are available at City Hall
• By mail: Police incident, fire, and ambulance reports are mailed to you
• Online: Vehicle crash and fire reports are available through our online portal

When to apply

Apply for your report as soon as you can after the incident. The sooner you apply, the sooner our team can start working on it.

Where to find us

Visit the Department of Records at City Hall, Room 170 on the first floor. You can also go online to phila.gov/records. Click "Get a Copy of a Public Safety Report" and scroll down to see all our services.

For online requests, you can get vehicle crash and fire reports through the portal. You can print forms for other services from the website and mail them to us.

Additional services

The Department of Records also handles:

• Philadelphia police record checks
• Letters of good conduct

You might need these for immigration, employment, or court. You can apply in person or online at phila.gov/records under "Get a Copy of a Public Safety Report."

Our commitment to you

The Department of Records team plays a key role in helping Philadelphia residents get the papers they need. Our team handles thousands of requests each year. We carefully process each one to make sure it's accurate and complete.

Whether you need a report for insurance, court, or personal records, our team knows how important these papers are to you. We're committed to giving you professional, caring service. We want to make the process as simple as possible.

Our team helps residents move forward after hard times. This could mean filing insurance claims after crashes or getting papers for job opportunities. We take pride in being a resource you can count on when you need official papers.

• Visit us: Monday through Friday, 8:30 AM to 4:00 PM at City Hall, Room 170
• Online: phila.gov/records
• Contact us: Call (215) 686-2266 or email [email protected]

We're here to help you get the papers you need.