Zendesk Welcomes beams Team to Expand AI-Powered Employee Service Capabilities

Zendesk Welcomes beams Team to Expand AI-Powered Employee Service Capabilities

June 15, 2026

Accelerates Zendesk's SaaS management roadmap and brings enhanced visibility and governance to IT, HR, and Finance teams

SAN FRANCISCO, CA - Zendesk, a global leader in agentic AI-powered customer service and employee service, today announced it has acquired IP from beams, a Berlin-based Work Intelligence startup, and welcomed beams' team members. This move marks a major step forward in Zendesk's Employee Service roadmap, bringing greater visibility, control, and cost management to the modern software stack.

Today's announcement underscores Zendesk's commitment to delivering world-class internal service solutions. With the proliferation of AI and SaaS tooling, IT stacks have grown increasingly complex and expensive. With the beams team's expertise, Zendesk aims to help IT, HR, and Finance teams gain full visibility into SaaS and AI usage across their organizations-enabling them to automate provisioning, optimize spend, and keep company assets secure and compliant.

"For CIOs and enterprise leaders, governance and spend management are critical as their organizations expand adoption of AI-powered applications," said Vishnu Parimi, VP of Employee Service Product at Zendesk. "With the addition of beams' technology, we're strengthening Zendesk Employee Service with the visibility and governance capabilities customers need to manage their modern tool stack more effectively."

Co-founders Mihri Minaz and Jana Schellong, and the beams team are joining Zendesk to build out these capabilities as part of the Employee Service platform. "We founded beams to bring intelligence to how people, teams and organizations work. At Zendesk, we can double down on our vision at an entirely new scale," said Jana Schellong.

"Companies are spending more on AI and SaaS than ever, with less visibility into what's actually being used by employees or agents. We're changing that: intelligent provisioning, automatic cost optimization, and security that doesn't depend on manual oversight," added Mihri Minaz.

Learn more about Zendesk's AI-powered employee service solution here.

About Zendesk
Exceptional service means never having to repeat yourself, whether you are a customer seeking help or an employee looking for answers. Zendesk orchestrates every service experience-wherever work happens-by powering an autonomous service workforce of AI agents, automation, and human expertise so every moment feels continuous, personal, and focused on real resolution. The Zendesk Resolution Platform unifies your workforce into a single system that improves with every interaction. Our discipline is simple: AI is the means, outcomes are the identity and enduring relationships are the result.