10/20/2026 | Press release | Distributed by Public on 10/20/2026 09:23
Hilton Takes No. 1 Ranking in Great Place to Work's First Hotels & Resorts Ranking
MCLEAN, Va. - Today, Hilton (NYSE: HLT) announced that it has been named the No. 1 Best Workplace in Great Place to Work's first ranking of the Best Workplaces in Hotels & Resorts. Based on feedback from Hilton team members across the U.S., the recognition reflects a people-first culture designed to help team members build meaningful careers, and, in turn, deliver the reliable and friendly care and connection that define the Hilton guest experience.
As technology changes how work gets done and how people travel, Hilton remains focused on what technology cannot replace: the human connection that is at the heart of hospitality. By investing in the skills, relationships and experiences that help team members thrive, Hilton strengthens both its workplace culture and the genuine human connection guests experience across its hotels. According to Great Place to Work :
"As technology continues to reshape how we work and travel, this recognition shows that Hilton's greatest strength remains the people who create the human connections at the heart of hospitality," said Laura Fuentes, chief human resources officer and head, Hilton Supply Management. "Our industry gives people the opportunity to grow their skills and build meaningful careers, while creating memorable experiences rooted in genuine human connection."
Because of the expansive opportunities the hospitality industry provides, people from all backgrounds and strengths have the ability to build skills, advance their roles and pursue meaningful careers. According to the American Hotel & Lodging Association (AHLA), the hotel industry offers more than 200 distinct career pathways, and three out of four hotel employees moved into a management role within five years of starting their first hotel job.
"Hotels and hospitality are an incredibly human industry," said Kim Peters, EVP, Global Brand Insights and Growth, Great Place To Work. "Our work has always spotlighted companies that deliver exceptional experiences for employees from the frontline to the back office. Our new list is an exciting opportunity to expand our mission and build on our deep expertise in the hospitality industry."
Hilton enables that opportunity through leadership development, mentoring, coaching and continued learning, from rotational programs that build hotel and corporate experience, to education benefits that help eligible team members earn new skills and credentials. As reported in 2025, 63% of Hilton's recent hotel and corporate leadership roles were filled by internal candidates. Since 2022, Hilton has also created more than 3.1 million learning and career-growth opportunities for team members and community members worldwide. Programs include:
Together, these programs support team members at different stages of their careers while strengthening the human skills, confidence and relationships that sustain Hilton's people serving people culture while helping to create more meaningful guest experiences.
The No. 1 Hotels & Resorts ranking builds on more than a decade of workplace recognition for Hilton, including two No. 1 recognitions on the World's Best Workplaces list. This year, Hilton has been recognized as the No. 1 Best Workplace in a record 21 countries, in addition to being named the No. 1 Best Company to Work For in Europe and the No. 1 Best Workplace in Latin America and Asia. Together, these recognitions demonstrate the global reach of a workplace culture where team members can learn, grow and build meaningful careers.
For more information on careers at Hilton, visit jobs.hilton.com.
FAQ: Team Members Rank Hilton the No. 1 Best Workplace in Hotels & Resorts
Great Place to Work ranked Hilton No. 1 on its inaugural U.S. Best Workplaces in Hotels & Resorts list based on feedback from Hilton team members. The recognition reflects Hilton's people-first culture and its focus on helping team members grow, build meaningful careers and deliver the care and human connection that define the Hilton guest experience.
According to Great Place to Work, 95% of Hilton team members say Hilton is a great place to work, 97% say they are made to feel welcome and 96% say they feel pride in the company's accomplishments.
Hilton believes its workplace culture and guest experience are closely connected. When team members feel supported, valued and empowered to grow, they are better equipped to provide the care, hospitality and genuine human connection that create exceptional stays for guests.
Hilton provides leadership development, mentoring, coaching, rotational programs, education benefits and language learning. Programs highlighted in the release include the Management Development Program, BetterUp Coaching, LAUNCH, Thrive Sabbatical and Thrive Reset, and the Global Language Learning Program.
As reported in 2025, 63% of Hilton's recent hotel and corporate leadership roles were filled by internal candidates. Since 2022, Hilton has also created more than 3.1 million learning and career-growth opportunities for team members and community members worldwide.
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 28 world-class brands comprising more than 9,400 properties and nearly 1.4 million rooms, in 144 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 4 billion guests in its more than 100-year history. Named as the No. 1 World's Best Workplace by Great Place to Work and Fortune, Hilton aims to create the best culture for its 500,000 team members around the world. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 260 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, X, LinkedIn, Instagram and YouTube.