DFAS Announces 'Total Force Pay' Business Line to Enhance Customer Experience

INDIANAPOLIS, INDIANAPOLIS - INDIANAPOLIS - The Defense Finance and Accounting Service (DFAS) has launched its new Total Force Pay (TFP) business line, a transformation designed to provide seamless, lifelong financial support for the 6.6 million people relying on DFAS for their personal pay. The TFP consolidates payroll, disbursing, customer support, and fiscal services to establish a simplified, unified service that will support service members, military retirees and annuitants, and federal civilians from their first day through retirement.

Customers have had to navigate multiple service channels to obtain pay support, sometimes leading to inconsistent experiences. The TFP business line leverages a series of transformation initiatives to integrate pay services and achieved a major step forward in April by consolidating all people pay services into one organization with a single chain of command.

"Total Force Pay represents a monumental leap forward in our commitment to providing timely and accurate service to our customers," said Rick Davis, DFAS director of operations. "We are moving beyond simply processing transactions to building a lifetime of relationships. By integrating our people and process alongside our systems, we can finally provide the seamless, modern experience our service members, retirees, and civilian employees deserve. "

As the TFP multi-year transformation journey matures, customers will experience significant improvements in their financial services:

• Unified Care: Integrated pay support across military, retired & annuitant, and civilian payroll.
• Seamless Lifecycle Pay: Consistent, reliable service from day one through retirement, including every transition in-between.
• Global Access: View and manage pay through modern mobile app technology.
• Anticipated Care: Forecasted needs with proactive service delivery.

This transformation is a critical step in DFAS' ongoing effort to improve service delivery, financial management, and customer confidence. By initiating this journey, DFAS is committed to enhancing the quality of our pay services and customer experiences.