Offering a helping hand to struggling households this Customer Service Week

As National Customer Service Week approaches (6 October), Northumbrian Water is highlighting its wide-ranging support for customers across the North East.

The water company is using the Institute of Customer Service (ICS) week to raise awareness of one of the many ways it can help make water bills more manageable for anyone struggling with money.

Already, more than 116,000 people across the region are benefitting from Northumbrian Water's financial support schemes.

These include flexible payment plans, payment breaks, and discounts of up to 50% off water bills for eligible customers.

The company is also highlighting its free Priority Services Register, which offers tailored support to customers with additional needs.

Over 167,000 customers are registered for the scheme, which includes accessible communications, help during water supply interruptions and extra support for those who are elderly, have a disability or medical condition, mobility challenges, or have young children at home.

Mark Wilkinson, Head of Income for Northumbrian Water, said: "We know that life isn't always straightforward, and we're here to help.

"Whether it's financial support or personalised services through our priority register, our teams are dedicated to making sure every customer feels supported, not just during National Customer Service Week, but every day."

National Customer Service Week, which will run from Monday 6 to Friday 10 October, is a week-long opportunity to raise awareness of customer service and the vital role it plays in successful business practice.

To learn more about Northumbrian Water's services, visit www.nwl.co.uk/bill-help for financial support, and www.nwl.co.uk/priorityservices for personalised support.