City of Tyler offices closed Saturday through Monday due to winter weather

Due to inclement weather, City of Tyler offices and facilities will be closed Saturday, Jan. 24 through Monday, Jan. 26. Essential and emergency functions will continue.

The City of Tyler will monitor weather conditions to determine if offices will open at regular businesses hours or at a later time on Tuesday, Jan. 27.

The National Weather Service (NWS) has issued an Ice Storm Warning from Friday through Sunday along with an Extreme Cold Warning for the Tyler area until Monday at noon. Ice is expected with some sleet and snow mixed in over the weekend. If travel is necessary, use caution and be aware of possible ice and slick spots on area roads.

To report street issues, fallen trees, or limbs within Tyler City limits:
Street crews are on standby to clear fallen trees from roadways. Residents are advised to keep their distance from the trucks so the crews can do their jobs safely.

Residents can contact the Street Department at (903) 531-1393 from 8 a.m. to 5 p.m. Monday through Friday. After hours, please contact the Tyler Police Department's non-emergency line at (903) 531-1000.

Use the MyTyler App to report non-emergency street damage and downed trees. The app is free to download.

To report power outages:
Contact Oncor at 1-888-313-4747 or through the MyOncor App to report power outages and downed power lines.

Subscribe to ERCOT Emergency Alerts for updates on the Texas power grid.

To report downed power lines blocking roadways:
Contact the Tyler Police Department's non-emergency line at (903) 531-1000.

Residents are encouraged to sign up for RAVE Alerts, follow the City's social media channels and visit the City's website regularly during an extreme weather event for information.

Overnight Warming Shelters
Salvation Army - 24-hour shelter for homeless or near homeless with a capacity of 200. (903) 592-4361. In case of declared emergency, additional space for 250 is available in the Disaster Shelter.

American Red Cross - Open on demand. Depends on declared emergency. (903) 581-7981 or 1-800-733-2767.

Hwy 80 Rescue Mission - Open on demand. Depends on declared emergency. (903) 363-9265.

More shelters may be available depending on demand. Contact the Tyler Fire Department at (903) 535-0005 for additional locations or for more information.

Tyler Water Utilities
Tyler Water Utilities has large generators at each water treatment plant to act as backup power in case primary and secondary lines from Oncor go down. These generators have been serviced quarterly and the facilities have done a complete temporary switch to the generators to verify they are working correctly.

Tyler Water Services has portable heaters to prevent valves from freezing. Crews will be on standby during winter weather conditions to assist with water line breaks and other emergency work that may occur.

Water main breaks and emergencies during the business hours of 8 a.m. to 5 p.m. should be reported to the Water Service Center at (903) 531-1285. After hours, please call (903) 597-6541.

Water main breaks will be reported to residents through RAVE alerts.

Traffic
The Tyler Traffic Department has installed battery backups for 17 major intersections, which will automatically activate if power is lost. Additionally, eight generators will be used to power traffic lights in critical intersections if power is lost.

Signalized intersections with updated communications will assist staff in identifying power outages in real time. It will also allow for quicker updates to the public and help deploy resources more efficiently.

Solid Waste
The Tyler Solid Waste Department will pause residential and commercial collections and resume once the freeze is over. The Downtown Recycle Center will also be closed.

Tyler Transit
MicroTransit and Paratransit services will not operate. The Tyler Transit Department will coordinate with other agencies to continue serving dialysis patients and taking residents to warming centers. Service alerts will be reported to residents through social media and the City's website.

Parks and Recreation
Tyler Parks and Recreation has temporarily turned off outdoor restroom facilities and water fountains.

Tyler Pounds Regional Airport
All Saturday flights and the Sunday morning flight have been canceled. Customers should contact their airline for flight delays or cancellations.

American Airlines: (800) 433-7300.