ECI Launches EvolutionX Ecommerce Integration with GlobalEdge ERP Enabling a New Revenue Channel for Commercial Field Service Businesses

Integration unlocks new always on revenue stream, automated inventory sync, helping reduce manual data entry to streamline operations

August 18, 2026 - ECI Software Solutions, Inc. ("ECI"), a leader in AI-powered, cloud-based business management software and services, today announced the integration of EvolutionX, its AI-powered ecommerce platform, with GlobalEdge, its ERP system for commercial field service organizations.

Purpose-built for B2B companies, EvolutionX has powered ecommerce for distributors, manufacturers, and wholesalers for years. This integration extends ecommerce capability directly to GlobalEdge customers, giving field service organizations a fast path to a new revenue stream: an online storefront for spare parts, aftermarket parts, and consumables, backed by real-time data from their existing ERP. With full integration, inventory, pricing, customer accounts, and product information automatically sync from GlobalEdge to the EvolutionX webstore, while online orders flow directly back into GlobalEdge.

That means:

• Always on self-service ordering and order status tracking for customers, without added staff workload
• Smarter, more efficient inventory planning, powered by real-time sales data
• Support reducing manual data entry errors
• Help increasing time for high-value work, focusing employees on service and sales instead of manual order entry

"Field service organizations are under pressure to find new revenue streams while keeping pace with rising customer expectations for modern, digital buying experiences," said Laryssa Alexander, Industry President of Field Service at ECI Software Solutions. "Integrating EvolutionX and GlobalEdge makes it easier for service organizations to launch an online spare parts business, automate routine sales processes and give customers the flexibility to order whenever it's most convenient. For those still taking parts orders over the phone, it reduces administrative burden, and for those not selling spare parts today, it opens an entirely new revenue channel."

"EvolutionX is going to be a game-changer for our parts and service operations," said Emily Martin, Sales and Marketing Manager from EMR, a commercial kitchen and industrial services company headquartered in MD. "By bringing ecommerce and field service management into a seamless ecosystem, we're creating a true one-stop shop for our customers for all of their parts and service needs. This convenience won't just improve the customer experience-it has the potential to unlock a massive new revenue stream for direct parts sales."

Learn more about EvolutionX here.

About ECI

ECI Software Solutions provides AI-powered, cloud-based business software for running small and mid-sized businesses end-to-end. Built by experts in manufacturing, building and construction, field service, and distribution industries, ECI's industry-specific software connects businesses and customers, improving visibility, operational efficiency and profitability. With ECI, businesses seamlessly integrate sales and marketing, business intelligence, CRM, data and analytics, ecommerce, mobile apps and payment processing. With more than 30 years of industry leadership, ECI is trusted by 25,000 customers in more than 90 countries globally. Headquartered in Westlake, Texas, it has offices in the U.S., Canada, Mexico, United Kingdom, Netherlands, Belgium, Norway, Sweden, and Australia. For more information, visit https://www.ECIsolutions.com.

Forward-Looking Statements

This press release contains forward-looking statements within the meaning of applicable securities laws. These statements include, but are not limited to, statements regarding ECI's strategy, future operations, product development, anticipated performance, and expected benefits of partnerships, appointments, or technology initiatives. Forward-looking statements are based on ECI's current expectations and assumptions and are subject to risks and uncertainties that could cause actual results to differ materially. ECI undertakes no obligation to update any forward-looking statements to reflect events or circumstances after the date of this press release.

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