Top accomplishments of 2025 usher in the New BART

4. More riders said BART is doing a good job

BART's customer satisfaction rate reached 89% in the latest Quarterly Performance Report, up from 83% from the same period a year ago. In February, satisfaction with BART hit its highest mark in ten years in BART's biannual Customer Satisfaction Survey. 80% of survey respondents said they would recommend BART to a friend or out-of-town visitor.

5. BART's safety and cleanliness gains boosted ridership

BART ridership was on a steady upward trajectory throughout 2025. In October, BART posted its highest weekday average ridership since 2020. Ridership was 10.7% higher than October 2024, with an average of nearly 200,000 weekday riders. In total, passengers took more than 5.3 million trips during the month. On Saturday, October 18, BART recorded 150,000 trips, the highest Saturday ridership in five years.

6. Big Sync saved riders time

BART and partner transit agencies continued their collaboration by syncing schedules to make riding transit faster. The Big Sync saw agencies across the Bay Area update their schedules at the same time in mid-January and mid-August to improve transfer reliability and timing. The improved schedule coordination means some riders save up to 20 minutes per trip. And BART updated its digital Passenger Information System on train car screens to show major transit transfer connections at each stop. BART also advanced unified maps and signs through the Regional Mapping and Wayfinding project with new directional signs at Powell Street Station to help guide riders to BART and Muni services.

7. Fleet of the Future reaches 1,000 cars

A huge improvement for riders was BART's transition to filling its entire schedule with only Fleet of the Future trains. BART received its 1,000th Fleet of the Future car from manufacturer Alstom in July. The project is on track to be completed in 2026 when BART accepts the final 1,129th car. It's expected to come in nearly $400 million under budget thanks to a fast-paced production and delivery schedule as well as BART's decision to bring more of the engineering work in-house. Investing in a larger fleet sets BART up to serve the region for decades to come.

8. BART earned high marks from the Federal Transit Administration

A review by the Federal Transit Administration (FTA) found BART is meeting standards in nearly two dozen categories, including financial management, ability to utilize federal grants, and project implementation. This latest oversight is based on the FTA's examination of a sample of BART's award management and program implementation practices.