Entergy Texas crews working around the clock to maintain grid reliability during extreme winter weather

THE WOODLANDS, Texas - Entergy Texas crews worked around the clock to safely restore service as quickly as possible as ice, rain and freezing temperatures moved through Southeast Texas over the weekend. Less than 24 hours after the winter storm's initial impact, more than 99% of our 538,000 customers had power. As of 4 p.m. Monday, fewer than 800 customers remain without power and restoration efforts are ongoing.

"Winter weather conditions can cause every step of the restoration process to be more complex, so we can't thank our customers and communities enough for their patience and understanding as our crews work throughout the day and night in extreme temperatures to restore service," said Frank Shannon, vice president of reliability for Entergy Texas. "With colder temperatures headed our way over the next few days, we'll continue to monitor weather conditions and adjust our teams and resources as needed."

Cold weather restoration requires extra care

Restoring power during prolonged cold conditions is different. When electricity is re-energized after an outage, many appliances and heating systems restart at once, creating a surge known as cold load pickup. To help reduce the strain on our equipment, customers experiencing an outage should turn off or unplug major appliances. Once power is restored, appliances should be turned back on gradually.

Entergy Texas operates within MISO

While most Texans are served by utilities operating within the Electric Reliability Council of Texas, or ERCOT, Entergy Texas operates within the Midcontinent Independent System Operator region, or MISO. We continue to work closely with MISO to monitor grid conditions and prepare generators accordingly. We are prepared to address anticipated demand, but customers are encouraged to follow energy efficiency tips.

Stay safe and informed

• Get alerts: Sign up for outage and restoration notifications by text, email or phone.
• Mobile app: Download the Entergy app at com/app.
• Outage map: Visit com/viewoutages for current outage information and estimated restoration times.
• Stay in the know: Follow local media outlets for warming center locations and road condition updates.

About Entergy Texas
Entergy Texas provides electricity to approximately 538,000 customers in 27 counties. Entergy Texas is a subsidiary of Entergy Corporation. Entergy produces, transmits and distributes electricity to power life for 3 million customers through our operating companies in Arkansas, Louisiana, Mississippi and Texas. Its customers are connected to the Midcontinent Independent System Operator Inc. power grid, which is a regional transmission organization responsible for administering the transmission systems of member utilities in 15 states stretching across the central region of the United States and Manitoba, Canada. We're investing for growth and improved reliability and resilience of our energy system while working to keep energy rates affordable for our customers. We're also investing in cleaner energy generation like modern natural gas, nuclear and renewable energy. A nationally recognized leader in sustainability and corporate citizenship, Entergy delivers more than $100 million in economic benefits each year to the communities we serve through philanthropy, volunteerism and advocacy. Entergy is a Fortune 500 company headquartered in New Orleans, Louisiana, and has approximately 12,000 employees. Learn more at EntergyTexas.com and connect with @EntergyTX on social media.