AI in higher education – Hype or Hope

The 2026 ST-SMU Education Forum examined how universities, in partnership with government and industry, might keep education powerfully human in an age of generative and agentic AI

By the SMU Corporate Communications team

02 Apr 2026

Artificial Intelligence (AI) is rapidly reshaping how knowledge is created, shared, and applied. Yet amid the excitement lies a critical question: will AI fundamentally transform how we teach, learn and work, or are we overestimating its impact on education?

The 2026 Straits Times (ST) Education Forum, held in partnership with Singapore Management University (SMU), examined how AI is reshaping the learning landscape, from personalised and adaptive learning to immersive classrooms and lifelong learning ecosystems. Themed AI in higher education - Hype or Hope?, the event took place at SMU Hall at the Yong Pung How School of Law building on Wednesday, 1 April 2026.

"AI arrives with great promise, alongside deep uncertainty," commented Prof Lily Kong, SMU President. "As economic resilience and workforce adaptability become global priorities, universities must ask not only how AI can transform teaching, but how it reshapes the way our students think, learn and reskill, and how they will work. This forum brings together educators, policymakers and industry leaders to reflect, with care and responsibility, on how AI may strengthen human capital development, as well as what it will require of universities to prepare future-ready graduates, support mid-career transitions and steward this transformation responsibly."

As agentic AI evolves, from assisting humans to autonomously reasoning and executing complex tasks, its influence on learning design, assessment and graduate employability is poised to deepen. The World Economic Forum estimates that 44% of today's work skills will change within five years, while three in four employers now seek graduates proficient in AI tools and reasoning.

Within this context, the Forum offered a timely platform for policymakers, industry practitioners and academics to examine how universities can harness these advances to enhance learning outcomes, strengthen graduate readiness, and keep education powerfully human in an age of intelligent machines.

"Let's be honest. It's hard not to be excited about the potential benefits of AI in higher education - from its capabilities to personalise learning for students to designing immersive learning environments," said Ms Karamjit Kaur, Associate Editor, The Straits Times, in her welcome remarks. "But as with everything else, there is a downside that we cannot ignore. The key question: Is AI helping or hindering learning?"

The annual thought leadership event, a staple of the local higher education calendar, drew more than 500 guests, including industry professionals, educators, students and ST readers. Opening the event with a keynote address, Singapore's Minister for Education, Desmond Lee discussed the use of AI in higher education and elaborated on learning and assessments in the age of machines.

Following the keynote, Minister Lee joined an on-stage discussion with panellists comprising Raghav Gupta, Head of Education (Asia Pacific), OpenAI and Prof Alan Chan. The hour-long discussion and Q&A segment, moderated by Lim Sun Sun​, SMU Professor of Communication and Technology​ and Vice President, Partnerships and Engagement​, explored how AI is reshaping the learning landscape, from personalised and adaptive learning to immersive classrooms and lifelong learning ecosystems.

The discussion surfaced rich insights on the entry of AI into education, how it might be designed to serve the student experience and to expand opportunities for accessibility, inclusivity and equity. Panellists reaffirmed the enduring importance of the human dimension for meaningful learning, and a return to the social sciences as a way to move forward in an age of AI.

"Without fundamentals, I think - or I fear at least - that many students will simply be driven by what comes out next, without really questioning the validity or the value of such tools," said Prof Chan. Drawing an analogy to gongfu, Prof Chan stressed that mastery in any domain begins with strong fundamentals.

Prior to the event, Prof Chan had shared in an interview with The Straits Times, that SMU viewed AI as a technology to enhance education, not replace it. "While AI is a powerful tool, over-reliance can hinder metacognitive development - the ability to understand one's own thought processes. This is why we are doubling down on human-centred competencies: critical thinking, ethical judgment and communication. We don't want students to treat AI as a separate course; we want them to "critically interrogate" the AI throughout their entire learning process."

The full story published in The Straits Times (2 April 2026) is enclosed below:

Higher education must sharpen human judgment, problem framing: Panellists at ST Education Forum

SINGAPORE - Two years ago, humanoid robots were a novelty on stage. Today, they are a reminder of how quickly artificial intelligence (AI) has moved from spectacle to substance.

That acceleration has forced a deeper realisation, addressed by panellists at The Straits Times Education Forum 2026 on April 1, that as AI becomes more embedded in daily life, education must move beyond simply imparting knowledge to developing deeper human capabilities such as judgment and resilience.

"Ultimately, what we want is to be able to... help our children and our young people to learn deeply... to be able to imbibe knowledge, adapt it, apply, and be critical about it," said Education Minister Desmond Lee, one of the three panellists.

He added that education must also hone values such as judgment, empathy and cross-cultural competency, more than just the intellect.

The panel - which also comprised Mr Raghav Gupta, head of education for Asia-Pacific at OpenAI, and Singapore Management University provost Alan Chan - highlighted the need to shift from broad knowledge acquisition to deeper, more applied expertise.

The discussion centred on a critical evolution: As AI masters "horizontal" tasks - general capabilities like writing and summarising - human success will depend on "vertical" expertise.

The panel was moderated by Professor Lim Sun Sun, SMU's vice-president of partnerships and engagement and Lee Kong Chian Professor of Communication and Technology.

Mr Lee said that while AI is an incredible tool, it must not become a shortcut. He used the legal profession to illustrate the difference between machine execution and human expertise.

"These tools allow lawyers to generate submissions for a case... but the senior lawyer, having gone through the rigmarole and the rigour of legal training and legal practice, will look at the submission and say, 'Will this fly in front of the judge, and will it fly in front of this judge, given his or her temperament?'

"If you say, 'Well, if that can be done by an AI tool, then I don't even need to go for the rigour of legal training', I think that will be a big mistake," he added.

This also reshapes the role of universities. Rather than being the primary source of knowledge, they must now focus on helping students apply knowledge, exercise agency and understand what society needs.

Mr Gupta noted that AI is moving at a rapid pace, with per capita usage in Singapore being high as well.

"But we're all seeing personal productivity gains," he said. "Only some of us are seeing gains at the productivity level in teams... and very few countries are seeing it at the societal level or a country level.

"Technology is evolving very quickly, but there's a lot to be done when it comes to diffusion of that technology, to really have productive impact."

This is where universities come in. More than building social connections, they help to build human skills and critical thinking.

"Skills like problem solving are shifting to problem framing, because AI can help you possibly solve that problem once you've framed it correctly," Mr Gupta added.

Professor Chan said university education will continue to play a very important role in cultivating some habits and discipline of the mind, and SMU has been emphasising the importance of cultivating fundamental human-centred capabilities.

"But at the same time, we mustn't forget that we are also trying to help our students to navigate an increasingly fractious world," he said. "We mustn't forget that the external conditions, the external environment, is also changing very quickly, and that will require a lot of human skills in order to achieve the kind of harmonious society."

Prof Chan said that without a firm grounding in core concepts, students risk becoming passive consumers.

He likened the discipline of learning to gongfu, noting that students need the fundamentals before mastering other areas.

"Without fundamentals, I think - or I fear at least - that many students will simply be driven by what comes out next, without really questioning the validity or the value of such tools," Prof Chan said.

"The role of education is, to me, precisely to ensure that the relationship between human beings and technology will remain a beneficial one," he added.

The panel agreed that as the automation of knowledge acquisition accelerates, the new goal of education is "learning beyond AI" - focusing on traits like critical inquiry and ethical discernment.

Resilience, in particular, was identified as the indispensable skill for the future, panellists said.

Mr Lee, recalling a conversation on the focus for educators, said: "You can have the best academic mind, but if you don't have the steel of resilience... when the workplace changes, when the industry sunsets suddenly, and you can't adapt, then I think that will not go well."

To address this, his ministry will involve partners, students and researchers in a series of "honest conversations" to rethink the educational "arms race".

"We want to... think about ways in which we can reduce the arms race without diminishing motivation and drive to learn and to excel," he said. By doing so, the system can place more emphasis on character and adaptability in an age where change is "faster than ever".

"With AI's opportunity and impact, we think it's even more important to double down on those efforts," Mr Lee said.

The panel discussion ended on a note of cautious optimism. Noting the risk of "autocratic AI" controlled by a few, Mr Gupta said the hope remains that the technology can be democratised to solve fundamental human needs in healthcare and education.

Mr Lee added: "Our greatest fear is if AI hobbles us, clouds our judgment and it becomes the master... The greatest hope is that it augments humanity and empowers us to be even more."

Photo credit: SMU

Media coverage:

New committee to guide AI use in Singapore's higher-education sector | The Straits Times

教育部成立高教人工智能委员会 加强统筹跨学府AI策略 | Lianhe Zaobao

Jawatankuasa baru pacu penggunaan AI dalam sektor pengajian tinggi | Berita Harian

உயர்கல்வியில் செயற்கை நுண்ணறிவு: அமைச்சர் டெஸ்மண்ட் லீ தலைமையில் புதிய சிறப்புக் குழு | Tamil Murasu

Enhancing AI in education | CNA (Singapore Tonight, 10pm)

The Government has established a Higher Education Artificial Intelligence Committee | Channel 8 (News Tonight, 10pm)